Job Description

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Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone-based environment where your negotiation skills directly impact business growth?

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At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Service Consultant on a Permanent Full time basis. This role will be an office based position in our Port Melbourne Office.

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Reporting to the Customer Service Manager, you will be the strategic anchor for our valuable business customer portfolio. This phone-based role is essential for deepening client relationships, driving retention, and actively promoting growth through focused inbound and outbound engagement.

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The key responsibilities for this position include:

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- Forecast and track retention metrics
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- Resolve problems aligned to complaint resolution and customer in jeopardy procedures
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- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
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- Management of customer escalations
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- Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame
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- Maintain accurate records of all retention activities
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- Actively identify new business opportunities and communicate to the internal teams
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- Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.
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- Provide a response and resolution to all customer queries within defined timeframes
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To be successful,



you will need to have the following:

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- Minimum 1 year experience in a Sales, Account Management, or Customer Service roles.
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- Highly developed negotiation skills to ensure contractual obligations are met
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- Demonstrated skills in B2B sales development
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- Highly effective time management skills
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- Intermediate computer and system skills
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- Able to work calmly under pressure while multi-tasking
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- Proven problem-solving skills
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- Ability to work in a team environment to support colleagues
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- Professional, reliable, and punctual.
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- Meeting Deadlines and KPIs' on a daily/monthly basis
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- High attention to detail
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- Outstanding verbal and written communication skills
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- Working from office Monday to Friday
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n Perks of being part of the Initial Hygiene team:

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- Free Onsite Parking
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- Attractive opportunities to earn commissions
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- Comprehensive induction and training
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- Access to an employee assistance program, for you and your family
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- Ongoing learning and development
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- Career Progression

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The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.



Female and indigenous candidates urged to apply

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About Rentokil Initial

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At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

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From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

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In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 90 countries, supporting over 5 million customers.

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Employee Testimonials:

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"All of my managers have been really encouraging. They have seen things in me that I didn't see in myself." "The best thing about working for Rentokil Initial is the teamwork." "At Rentokil Initial, our motto is that we are all in this together."
n Amanda Haans - Local Service & Sales Manager

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"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."

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Renay Fagan

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"There are lots of incentives, rewards and bonuses available at Rentokil Initial."

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Carly Shreeve

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"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

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Sierra Warrington

📌 Customer Service Consultant Internal Sales/Admin (Port Melbourne)
🏢 Rentokil Initial
📍 Port Melbourne