Job Description

General Manager – National Growth & Organisational Strategy

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HandinHand Mental Health & Disability | Flexible Hybrid | Remote
n Competitive Base Salary + Performance Incentive KPI

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Help us build what comes next.

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HandinHand Mental Health & Disability is a growing national registered NDIS provider offering allied health and behaviour supports with an ambitious vision for the future.

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We are entering an exciting new phase of growth, diversification and sector development, with an ambitious vision for what HandinHand can become.

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We are seeking an exceptional General Manager to work alongside our Managing Director and leadership team as we enter our next stage of national growth.

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If you are someone who naturally sees what could be better, bigger or done differently, we want to meet you.

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The Opportunity

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The General Manager will provide organisation wide executive leadership across strategy, commercial growth, organisational performance, governance, leadership capability and future opportunities.

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You will work alongside an established leadership structure, including our Chief Financial Office, Finance Team & Operations Manager, who will continue to lead day to day service operations and operational delivery, supported by our clinical leadership team.

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Your role is broader connecting strategy, operations, people, finance, systems, compliance, marketing, partnerships and new business growth.

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What You'll Shape

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Turn strategy into clear plans, KPIs and measurable results

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Drive sustainable growth across NDIS, Aged Care, Accident Care, insurance, private services and sector education

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Identify and develop new markets, partnerships and revenue streams

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Strengthen commercial performance, forecasting and organisational productivity

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Partner with the CFO on financial performance, budgets and growth

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Strengthen quality, risk, compliance, WHS and governance

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Maintain strong alignment with NDIS Practice Standards and regulatory requirements

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Build scalable systems, technology, automation and data capability

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Lead strategic change and organisation-wide continuous improvement

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Mentor senior leaders and build leadership and succession capability

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Strengthen organisational structures, policies and governance

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Build meaningful relationships and partnerships across the wider sector

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Represent HandinHand with key stakeholders and provide executive leadership on behalf of the Managing Director when required

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With a growing team of clinical, operational and corporate functions, HandinHand has built strong foundations and is now preparing for its next stage of national growth.

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The Leader We're Looking For

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You may currently be a General Manager, COO, Executive Manager, Business Unit Director, State/Regional Manager or senior leader within health, disability, aged care, community services or another complex regulated organisation.

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Ideally, you will bring:

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Relevant tertiary qualifications in business, management, disability/community services or a related discipline

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Extensive senior leadership experience, ideally across multi-site or geographically dispersed operations

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Strong commercial, financial and budget management capability

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Experience translating strategic plans into measurable organisational outcomes

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Strong understanding of the NDIS environment, Practice Standards and Quality & Safeguards requirements

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Experience across quality, risk, compliance, governance and WHS

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Proven ability to mentor and develop senior leaders

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Organisational design and workforce planning capability

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Strong stakeholder, partnership and influencing skills

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Confidence with technology, data, performance reporting and innovation

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A genuine commitment to ethical, person-centred and rights-based services

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Most importantly, you will bring curiosity, energy, integrity and ambition.

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Base Salary + Performance Incentive

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The role offers a competitive executive base salary plus a performance-based incentive, linked to agreed KPIs and the successful delivery of HandinHand's strategic priorities.

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Why HandinHand?

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We have intentionally built a culture that is supportive, collaborative, personable and highly values-driven.

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Quality assurance is immensely important to us.

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Our vision extends beyond service delivery. We want to increase our contribution across professional education, sector development, partnerships, practitioner capability, technology, innovation and thought leadership.

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You will have genuine influence, direct access to the Managing Director and the autonomy to bring forward ideas, challenge conventional thinking and help shape what HandinHand becomes next.

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We offer adaptable and hybrid working, including remote work where appropriate, because we are interested in outcomes, leadership and contribution not simply where someone sits.

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Build Something Exceptional

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If you are a commercially astute, forward thinking and values led leader who wants the opportunity to help build something genuinely exceptional, we would love to hear from you.

📌 General Manager (Queensland)
🏢 HandinHand Mental Health and Disability
📍 Queensland