Job Description

Lead One of Brisbane's Premier Hospitality Venues

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Officers Mess is seeking an experienced and driven Operations Manager to oversee the daily operations of our iconic riverside venue. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences, developing high-performing teams, and driving commercial success.

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About Us

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Located at New Farm, Officers Mess is a unique hospitality destination featuring a bustling café, restaurant, events, weddings, corporate functions, and premium hospitality experiences. We pride ourselves on exceptional service standards, quality food and beverage offerings, and creating memorable experiences for every guest.

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About the Role

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Reporting directly to the Venue Manager, the Operations Manager will be responsible for the overall performance of the venue, ensuring operational excellence across all departments.

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This role requires a hands‐on leader who can effectively balance guest experience, team leadership, financial performance, and compliance.

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Key Responsibilities

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Lead and manage all day‐to‐day venue operations.

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Develop, mentor, and inspire front and back‐of‐house leadership teams.

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Ensure exceptional customer service standards are consistently delivered.

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Drive revenue growth and profitability through effective labour, stock, and cost management.

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Monitor and improve operational systems, procedures, and efficiencies.

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Oversee recruitment,



onboarding, training, and performance management.

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Manage venue compliance including food safety, liquor licensing, workplace health and safety, and company policies.

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Collaborate with chefs and department managers to achieve business objectives.

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Maintain strong relationships with suppliers, clients, and key stakeholders.

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Analyse business performance and implement strategies to improve results.

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About You

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You are a proven hospitality leader with a passion for people and operations.

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You will bring:

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Minimum 3 years' experience in a senior hospitality management role.

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Strong leadership and team development skills.

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Experience managing large and diverse hospitality teams.

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Excellent financial acumen, including labour and cost control.

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Strong organisational and problem‐solving abilities.

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Exceptional communication and interpersonal skills.

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Experience in events, restaurant, café, or multi‐outlet venue operations.

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Current RSA certification.

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A proactive, hands‐on management style.

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What We Offer

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Market-competitive salary package.

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Opportunity to lead a well‐established and growing hospitality business.

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Supportive ownership and leadership team.

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Career development and advancement opportunities.

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A dynamic and rewarding work environment.

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Staff discounts across the venue.

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Equal Opportunity

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Officers Mess is an equal opportunity employer and values diversity within our team.

📌 Operations Manager (Queensland)
🏢 Officers Mess
📍 Queensland