Kudosity is seeking a results-oriented Business Development Manager to expand our market presence by executing outbound sales initiatives and managing full-cycle deal execution.

About us

Kudosity helps businesses build stronger customer relationships through meaningful conversations. Our platform combines global messaging and connectivity with powerful SaaS tools for contact management, campaign management and automation, enabling businesses to communicate at scale while keeping every interaction personal.

We're on a mission to make business more human by helping organisations create lasting relationships through the power of conversation.

The Role

As a Business Development Manager, you will pinpoint strategic prospects, lead targeted outreach, assess customer needs, conduct compelling solutions demos, draft tailored proposals, navigate contract negotiations, and successfully close new business.

While the primary emphasis centres on acquiring new corporate accounts, you will also oversee a dedicated set of key client accounts, adapting your focus as our organizational structure evolves. For these established relationships, you will foster long-term alignment, ensure client retention, and uncover strategic expansion opportunities.

This dynamic role demands an individual who thrives on generating pipeline through active initiative. The ideal team member merges a proactive sales drive with a consultative approach, rigorous funnel execution, and the expertise to engage effectively with business leaders and technical decision-makers alike.

Key Responsibilities

Outbound Business Development

- Build and maintain a targeted outbound pipeline aligned to Kudosity's ideal customer profiles, priority verticals and revenue goals.
- Research target organisations, identify relevant messaging use cases, map decision-makers and influencers, and prioritise accounts based on fit and commercial potential.
- Execute consistent multi-channel outreach through phone, email, LinkedIn, events, referrals and other appropriate channels.
- Develop relevant, value-led messaging for different industries, personas and stages of the buyer journey.
- Generate qualified meetings and maintain a disciplined prospecting cadence, testing and improving activity based on results.
- Follow up relevant inbound, event, referral, reactivation and win-back opportunities where they support the new-business pipeline.

Full Sales Cycle Ownership

- Own opportunities from first contact through qualification, discovery, demonstration, solution alignment, proposal, negotiation, contract and close.
- Run structured discovery to understand the customer's business objectives, messaging volumes, current providers, technical environment, stakeholders, decision process and commercial requirements.




- Deliver tailored presentations and demonstrations that connect Kudosity's SMS, MMS, RCS, WhatsApp and API capabilities to the customer's use case and desired outcomes.
- Build a transparent business case, address objections and differentiate Kudosity on value, capability, service and commercial fit rather than price alone.
- Prepare accurate proposals and contracts, coordinate internal approvals and negotiate terms that balance customer value with healthy commercial outcomes.
- Maintain momentum through clear next steps, multi-threaded stakeholder engagement and accurate close planning.
- Coordinate a thorough handover to the appropriate onboarding, Customer Success, Account Management, Support or technical teams after close.

Account Management and Growth

- Manage a small portfolio of existing accounts as allocated, acting as a reliable commercial point of contact while keeping new business acquisition as the primary focus of the role.
- Identify and progress appropriate expansion opportunities, including increased usage, additional products or channels, and recent messaging use cases.
- Represent the customer's commercial needs internally and ensure issues are directed to the correct operational or technical owner.

Pipeline Management and Reporting

- Maintain complete and accurate records of prospecting activity, contacts, opportunities, next steps and deal stages in Salesforce.
- Manage pipeline coverage and forecasting with clear evidence, realistic close dates and documented risks.
- Track activity, conversion and revenue performance to understand what is working and adjust targeting or approach accordingly.
- Provide timely visibility of progress, blockers, market feedback and support required to the Head of Technical Sales.

Cross-Functional Collaboration

- Partner with Marketing, Product, Connectivity, Support, Operations and other Sales team members to progress opportunities and ensure customer commitments are achievable.
- Bring customer and market insights back into targeting, campaigns, product feedback and go-to-market planning.
- Engage technical specialists at the right stage while retaining commercial ownership of the opportunity and customer relationship.
- Contribute to sales labs, campaigns, events and team initiatives that improve pipeline creation and sales capability.

Skills & Experience

What You Bring





- Minimum two years of proven success within commercial B2B sales, key account execution, or corporate expansion, preferably in SaaS, telecom, CPaaS, or technology ecosystems.
- Demonstrated success initiating outbound opportunities via phone outreach alongside structured email sequences, digital networking, and organic lead acquisition.
- Complete funnel ownership spanning discovery, interactive solutions demonstrations, objection management, tailored proposal creation, commercial negotiation, and closing.
- A history of surpassing quota targets and delivering measurable, high-impact growth outcomes.
- Exceptional consultative dialogue skills, with an aptitude for surfacing customer pains and building alignment across executive and technical decision-makers.
- Rigorous pipeline administration, forecasting precision, and operational discipline across all accounts; background utilizing Salesforce is highly advantageous.

- High initiative, intellectual curiosity, and self-motivation paired with a collaborative approach that leverages cross-functional specialists while maintaining core account leadership.

Desirable Capabilities

- Background positioning API infrastructure, communications tools, software integrations, or complex technical platforms.
- Familiarity with global messaging ecosystems including SMS, MMS, RCS, WhatsApp, and enterprise telecommunications frameworks.
- Experience closing deals within software platforms, ISVs, digital commerce, retail, recruitment platforms, or hospitality technology environments.
- Exposure to structured methodology and sales engagement technology like Sales Navigator, Apollo, Salesloft, or Outreach.
- Track record of nurturing and expanding key enterprise client accounts over time.

Target Industry Backgrounds

- Enterprise B2B SaaS, CPaaS, cloud communications, marketing technology, ecommerce platforms, recruitment platforms, CRM solutions, or workflow automation tools.

Our Culture

Our incredible employees are at the heart of all our achievements. Innovation and progress are created from diverse voices, ideas, and talents that comprise our workforce. We are proud to be an equal opportunity employer and are committed to cultivating diversity in our teams.

Together, we’re shaping the future of customer communication, one meaningful connection at a time.

Additional Requirements

Please include a short cover letter with your application. We’d love to understand what excites you about the role, why Kudosity interests you, and the kind of impact you’d like to make.

If there are any accessibility adjustments you need to help you be able to apply for this role, please let us know in the application form.

We value every application and are committed to responding to every candidate.

📌 Business Development Manager (Australia)
🏢 Kudosity
📍 Australia