About the role

Competitive remuneration package, commensurate with experience, with performance-based incentives.

We are seeking a proactive, articulate, and highly organized Client Care & Marketing Coordinator to serve as the key client-facing representative of Wan & Co Lawyers. This multi-faceted role combines elite client intake, sales conversion, business development and marketing coordination. You will be responsible for managing inbound client enquiries, qualifying prospective clients and converting suitable leads into paid consultations with our solicitors.

You will also work directly with the Managing Principal to identify and develop business opportunities, strengthen referral and professional networks, support client relationship initiatives and execute the firm's marketing strategy.

Key responsibilities

- Manage all incoming leads across phone, email and in-person channels, providing a skilled and high-quality client experience while assessing enquiries and communicating the value of the firm's services

- Convert suitable leads into paid consultations by effectively managing follow-up, bookings and appointment coordination for the legal team

- Support the ongoing client experience by maintaining regular communication with clients throughout their matters, coordinating updates and ensuring clients receive timely, professional and consistent service

- Collaborate directly with the Managing Principal to coordinate, execute, and track marketing materials and campaigns

- Manage social media/marketing campaigns including content creation, content upload, caption writing, and engagement across English and Chinese platforms

- Track and reporting of lead sources to assess the performance of ongoing marketing initiatives





- Conduct structured follow-up with prospective clients and referral sources to maximise conversion and maintain professional relationships

- Maintain accurate records of business development activities, referral sources, opportunities and outcomes

- Identify trends in client enquiries and referral sources and provide insights to the Managing Principal to inform business development strategy

- Support the firm's participation in networking events, seminars, webinars and other business development activities

About you

- Fluent command of both written and spoken English and Mandarin

- Background in marketing, business development and/or customer service is highly regarded

- Demonstrated ability to handle leads confidently, overcome objections, and close consultation bookings

- Experience managing social media channels, basic graphic tools (e.g., Canva), or content scheduling

- Exceptional interpersonal skills with a refined, professional telephone manner

- Proficient in Microsoft Office Suite, and digital communication tools

How to Apply

Please email your CV and cover letter to @wanlawyers.com.au.

Applications will be reviewed on receipt and enquiries may be directed to the same address.

Why Wan & Co?

- Work closely with the Managing Principal and have genuine input into the firm's growth and strategy.

- Build broad commercial skills across client care, sales, marketing, content and business development.

- Join a growing specialist firm where your contribution is visible and valued.

- No routine overtime — we value efficiency, accountability and a sustainable work-life balance.

- Modern working environment with a strong focus on technology, systems and client experience.

- Career progression: This role is designed for someone who wants to grow with the firm. As the firm's client base and marketing activities expand, there will be opportunities to take on greater responsibility across client experience, business development and marketing.

📌 Business Development & Marketing Coordinator (Sydney)
🏢 Wan u0026 Co Lawyers
📍 Sydney