Job Description

JJC Electrical Services is a fast-growing electrical company servicing residential, real estate and emergency clients across Adelaide.

n

We're looking for a highly organised and proactive Operations & Scheduling Coordinator to take ownership of our daily scheduling, customer communication and office operations.

n

This is not a basic reception role. You'll coordinate a busy team of electricians and apprentices, manage jobs from the initial enquiry through to completion and play an key part in the continued growth of the business.

n

As the company expands, there is genuine room for this position to develop into a senior operations or office management role for the right person.

n

ABOUT THE ROLE

n

Your responsibilities will include:

n

n
- Managing and coordinating the daily schedule for electricians and apprentices
n
- Booking and allocating jobs based on location, urgency, skill requirements and availability
n
- Monitoring the schedule throughout the day and responding quickly when plans change
n
- Communicating job details, access requirements and schedule updates to technicians
n
- Answering incoming telephone calls, emails and customer enquiries
n
- Creating and maintaining jobs and customer records within ServiceM8
n
- Keeping customers informed about appointment times, delays and job progress
n
- Preparing and sending quotes, invoices and payment reminders
n
- Following up outstanding quotes, approvals, deposits and invoices
n
- Assisting with Xero and general accounts administration
n
- Managing leads,



customer communication and follow-up processes through GoHighLevel
n
- Maintaining customer pipelines and assisting with automated workflows
n
- Liaising with property managers and customers
n
- Coordinating urgent and after-hours electrical call-outs
n
- Checking that job notes, photographs, forms and required documentation have been completed
n
- Supporting the director with administration and daily operations
n
- Helping develop and improve systems as the company continues to grow
n

n

ABOUT YOU

n

To succeed in this role, you will ideally have:

n

n
- Previous experience in scheduling, service coordination, administration, dispatch or operations
n
- Experience coordinating field staff, technicians or tradespeople
n
- Strong organisational skills and the ability to manage a high-volume workload
n
- Confidence making scheduling decisions and reorganising work when priorities change
n
- Excellent telephone, email and customer-service skills
n
- Strong attention to detail and accurate data-entry skills
n
- The ability to take ownership and follow tasks through to completion
n
- A calm and solutions-focused approach when handling urgent issues
n
- Confidence using calendars,



job-management systems and cloud-based software
n
- A reliable, positive and team-focused attitude
n

n

HIGHLY REGARDED

n

n
- ServiceM8 experience
n
- GoHighLevel CRM experience
n
- Experience managing customer pipelines, automated workflows and lead follow-ups
n
- Experience within electrical, plumbing, HVAC, construction, property maintenance or another trade-service business
n
- Experience coordinating technicians, work orders and field-service scheduling
n
- Experience preparing quotes, invoices and purchase orders
n

n

WHAT WE OFFER

n

n
- A welcoming, down-to-earth and supportive team environment
n
- Genuine room to grow as the company continues to expand
n
- A workplace where your ideas and contribution are genuinely valued
n
- The opportunity to develop into a senior operations or office management position
n
- Regular team events and opportunities to celebrate wins together
n
- A key role with real responsibility and input into the business
n
- Competitive remuneration based on your experience
n
- A supportive, energetic and close-knit team
n
- Variety and ownership rather than repetitive reception work
n
- Training and support as you transition into the position
n
- The opportunity to improve systems and help shape how the office operates
n

n

We're looking for someone who wants more than just another administration job. This is an opportunity to become a key part of a growing company, take ownership of its daily operations and build a long-term position around your strengths.

📌 Operations & Scheduling Coordinator (South Australia)
🏢 JJC Electrical Services
📍 South Australia