As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. In this role, you will be a vital link between our business and our customers, providing professional solutions that balance commercial outcomes with exceptional service.
Key responsibilities
- Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments
- Utilizing communication skills to negotiate sustainable payment arrangements within approved guidelines
- Prioritizing workflow based on risk and aging, ensuring no account falls through the cracks
- Investigating account discrepancies and resolving billing queries to remove barriers to payment
- Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards
- Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness
About you
- Confident on the phone, able to lead challenging conversations with professionalism and empathy
- Possess resilience and a positive attitude, maintaining focus in a high-volume, KPI-driven workplace
- Detail-oriented with pride in accuracy of work, from data entry to following complex credit policies
- Have a hunter mindset for resolving arrears and a helper mindset for customer service
- Previous experience in Collections, Banking, or Accounts Receivable (nice-to-have)
- Familiarity with credit, billing, or arrears management processes (nice-to-have)