Our Client: Our client is an established financial services organisation with a solid focus on customer outcomes and operational excellence. The business invests in capable people, values collaboration and continuous improvement, and offers a clear path to grow within a high performing collections environment. The Role: This is a Senior Collections Officer appointment with end to end ownership of an arrears portfolio within a financial services lending setting.

You will engage customers with professionalism and empathy, secure sustainable repayment outcomes, and be accountable for portfolio performance. Manage an arrears portfolio through structured customer engagement across multiple channels Lead sensitive negotiations to agree sustainable repayment arrangements

Maintain accurate case documentation to support sound, audit ready decision making Exercise commercial judgment on recovery strategy, including escalation where required Partner with internal stakeholders and external parties on complex matters

Support secured asset recovery activity,



including valuation input and vendor coordination Contribute to process improvement and deliver against agreed performance measures Build productive relationships with partner contacts on portfolio related issues Candidate Requirements: You will be an accomplished collections professional with substantial experience managing arrears in a financial services or lending environment.

You communicate with clarity and composure, and you take ownership of outcomes. 3 to 5+ years collections and arrears experience within financial services or retail lending Demonstrated success negotiating repayment outcomes on challenging accounts

Excellent written and verbal English communication Organised, resilient and accountable for portfolio performance Collaborative approach with internal teams and external stakeholders Remuneration and Benefits: $85,000 base + bonus

Permanent full time role In office Western Sydney location Supportive operations team setting

Portfolio ownership with clear performance measures Opportunity to deepen collections capability in financial services Career growth within a cooperative culture

📌 Collections Officer (Sydney)
🏢 Byron Thomas Recruitment
📍 Sydney