A Role Built for Momentum

We're looking for a Client Account Manager who doesn't wait to be told what needs doing — someone who already knows. This is a commercially focused, client-facing role at the centre of SwitchCo's growth. You'll own existing client relationships end-to-end, drive account expansion, and make sure the business never loses momentum on a deal due to lack of follow-through.

This role works hand-in-glove with our Business Development Manager. Where the BDM opens doors, you make sure what's behind them is polished, pipeline-ready, and professionally delivered. Initially you'll also carry Sales Coordinator responsibilities, with a transition plan in place as we scale.

Empowerment and Growth

Join us and you'll find a career shaped by real commercial challenge. At SwitchCo, you'll have the autonomy to own your accounts, the backing to grow them, and the platform to build a sales function that reflects your capability

Your Daily Blueprint

- Client Relationships: Take personal ownership of all existing client accounts — relationship quality, commercial health, and retention are yours to own.
- Account Growth: Identify and action upsell, cross-sell, and scope expansion opportunities within every account.
- BDM Partnership: Act as the day-to-day operational partner to the BDM — preparing proposals, capability statements, and collateral so no sales opportunity loses momentum.
- Pipeline & CRM: Own the CRM. Keep it accurate, current, and leadership-ready at all times. Produce regular pipeline and forecast reports that require no interpretation to act on.
- Proposal Writing: Lead proposal preparation end-to-end — tailored, well-structured, and delivered fast.
- Collateral Management: Build and maintain a SharePoint library of proposal templates, case studies, and CVs to enable fast, consistent submissions.

Your New Professional Home

Based in West Melbourne, you'll be part of a tight, high-performing team that operates like a specialist consultancy. At SwitchCo, you'll have genuine influence over commercial outcomes and a direct line to leadership — no layers, no bureaucracy, just accountability and results.

Realities of the Role





This is a fast-paced, commercially accountable role. You'll need to be comfortable holding colleagues to account, challenging inaction when deals are at stake, and operating with a high degree of independence. The role carries real ownership — not just task completion.

Your Toolkit for Success

Experience

- Demonstrated experience in account management, client success, or a client-facing sales role.
- Proven ability to retain and grow client relationships, with evidence of expanded engagement or measurable satisfaction outcomes.
- Experience supporting or working alongside a BDM or senior sales professional.
- Proficiency in a CRM platform — or the demonstrated ability to get there rapid — with a high standard of data discipline.
- Intermediate to advanced PowerPoint skills; comfortable with Microsoft 365 and SharePoint.
- Strong written communication skills with the ability to tailor tone and content to any audience.
- Experience managing offshore or remote team members is desirable.

Independence

Own your accounts and your pipeline with confidence from day one.

Engagement

A self-starter who takes initiative, communicates proactively, and holds themselves to a high standard without being told to.

Join the People-First Revolution at SwitchCo

At SwitchCo, we don't just manage projects — we build long-term partnerships. Our team is the engine of our success, and we're looking for a Client Account Manager who's ready to embed themselves in our clients' businesses and make themselves indispensable. If you hold yourself to a high standard, thrive under accountability, and care about the quality of your work, we're looking for you.

The SwitchCo Way — A Path Paved with Trust and Excellence

- Partnerships Built on Trust:



Transparency and honesty are our guiding stars.
- Fearless Delivery: We tackle challenges head-on, guided by our core values.
- Ownership of Outcomes: Accountability is our promise, in success and learning.
- Petroleum Expertise: Our authority in fuel and infrastructure projects sets us apart.

Our Core Values — The Compass of Our Culture

- We Really Care : Our passion for our work extends to our colleagues, clients, and the environment.
- We Challenge : We ask the tough questions and challenge the status quo — for better outcomes.
- Integrity is Everything : Our integrity is our reputation, under pressure or in calm water.

Drive the Bus with Us

Are you tired of being a passenger? At SwitchCo, we're all about taking control and steering towards success. If you're ready to own a commercial function and drive outcomes — not just complete tasks — we're ready to welcome you aboard.

The Foundation of Our Success — Our Services

At SwitchCo, we're not just a team; we're specialists in:

- Client-Side Project and Programme Management: Steering visions to reality.
- Fuel System Design and Documentation: Crafting systems that power progress.
- Dangerous Goods Consultation: Ensuring safety and compliance in every project.

Our sectors include:

- Retail Fuel: Fuelling the journey of countless travellers.
- Infrastructure and Ground Remediation: Rebuilding and restoring with precision.
- Maritime & Port Infrastructure: Delivering works within operational marine environments.
- Dangerous Goods: Handling complexity with care.
- Facilities Management: Overseeing operations with a keen eye for detail.

We Await Your Initiative

Your application is more than a formality — it's the beginning of a conversation about growth, impact, and the future. We're excited to hear from you and look forward to the possibility of you driving the bus alongside us.

Final Note:

Please include your salary expectations, excluding superannuation, in your application. We aim to align our offer with your expertise and ensure expectations are matched from the start.

#J-18808-Ljbffr

📌 Client Account Manager (Melbourne)
🏢 SwitchCo Australia Pty
📍 Melbourne