ABOUT NRL

National Serology Reference Laboratory (NRL) is a global leader in the science of quality for infectious disease testing. As a division of St Vincent's Institute of Medical Research (SVI), NRL works with laboratories, healthcare providers and public health organisations in more than 70 countries to ensure testing results are accurate, reliable and consistent. Through its quality assurance programs, evaluation services, specialised testing, training and consultancy, NRL plays a critical role in supporting high-quality infectious disease testing and improving health outcomes worldwide.

NRL operates from the St Vincent's Hospital Melbourne campus in Fitzroy and a molecular donor screening laboratory in Notting Hill. The division is internationally recognised for its scientific and technical expertise, including designation as a World Health Organization (WHO) Collaborating Centre and WHO In Vitro Diagnostics (IVD) Prequalification Evaluation Laboratory. Through research, innovation and collaboration, NRL continues to advance the quality and performance of infectious disease testing.

THE ROLE

NRL are recruiting a growth focused, commercially driven Commercial Relationship Manager to join the Customer Engagement team in Fitzroy on a full-time, ongoing basis.

The primary purpose of this position is to ensure customer retention and growth in sales through the creation and execution of sales strategies for NRL products and services. As the initial point of contact for NRL customers, the incumbent will use a Customer Relationship Management program (CRM) to actively create a sales cycle, contact customers and promote and sell NRL products and services.





The Commercial Relationship

Manager will be responsible for ongoing, proactive customer engagement with the broader customer base according to a sales territory plan to attract new business to NRL and ensuring profitable and sustainable revenue growth. Additionally, this role is responsible for the management of distribution partnerships, through active communication, education and engagement of distribution partners.

Please refer to the attached position description for a detailed description of the key responsibilities.

WHO WE ARE SEEKING The ideal candidate for the role will have:

- A Bachelor of Science or similar qualification.
- Demonstrated success in field-based sales, with objective evidence of achieving commercial outcomes and sales targets.
- Confidence executing a structured sales plan and high volumes of customer contact.
- Experience using a Customer Relationship Management (CRM) platform, with Salesforce or similar experience highly regarded.
- Experience in, and/or established networks within, medical laboratory science, pathology or a related workplace.
- Proficiency in use of standard technological applications including Microsoft Outlook, PowerPoint, Word, and Excel.
- Strong verbal,



written and interpersonal communication skills, with the ability to engage confidently with customers, distributors and internal stakeholders.
- Strong organisational skills, attention to detail and the ability to manage competing priorities while maintaining accurate records and follow-up.
- Confidence to work autonomously, exercise sound judgement, troubleshoot unfamiliar situations and seek advice when appropriate.
- A self-motivated, reliable and professional approach, with the ability to collaborate effectively across teams.

To be considered for this role, you must have permanent working rights in Australia. You will also be asked to undergo a police check.?You will also be required to satisfactorily complete a Nationally Coordinated Criminal History Check (National Police Clearance) as a condition of appointment. SALARY: $94,508-$102,305 per annum, plus 12% superannuation. Salary applied will be dependent upon successful candidates' current level, experience and qualifications. In addition to your base salary, we offer up to $15,900 FBT exemptsalary packaging and up to $2,650 FBT exempt meals and entertainment packaging.

TO APPLY: Applications must be made through SEEK or our recruitment portal. Please ensure you include the following documents in your application:

1. Current CV
2. Cover letter briefly describing your interest in the role and how you align with criteria under 'Who we are seeking'.

APPLICATIONS CLOSE Wednesday 30th September 2026, however, applications will be considered as they arrive, and the position may be filled ahead of the closing date.

📌 Commercial Relationship Manager (Fitzroy)
🏢 St Vincent's Institute of Medical Research
📍 Fitzroy