THE ROLE

Do you thrive off creating great first impressions and supporting people every day? Are you interested in joining an organisation that values your contribution and invests into your professional development through our learning and development opportunities?

If so, here’s your opportunity to join YMCA SA as a Customer Care Officer. As a YMCA SA Customer Care Officer, every interaction you have is a chance to create a welcoming experience, support community connection, and ensure our members and guests feel informed and valued. Based at The Parks Recreation & Sports Centre, you’ll be the face of our centre, greeting visitors, assisting with enquiries, managing memberships and transactions, and providing key information about our programs and services.

You’ll also be joining a vibrant and supportive team to deliver excellent customer service.

*Weekend & Evening (4-9 PM) availability is essential

KEY RESPONSIBILITIES

- Provide excellent customer service, responding to enquiries in person, on the phone and via email
- Assist with membership sales, program information and general administration
- Manage cash handling, POS transactions and café or merchandise sales
- Support the smooth daily operations of the centre, including acting as the primary contact for customers
- Maintain knowledge of services, bookings, events and emergency procedures

REQUIREMENTS

Successful candidates will also have:

- HLTAID009 Perform CPR or equivalent (or be willing to obtain)
- Excellent interpersonal and communication skills
- Ability to multi-task, troubleshoot and work under pressure
- Ability to proactively work independently and as a team member
- Basic computer skills




- Experience in a customer focused role working with a diverse community (highly desirable)

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get-involved/careers/find-a-job

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 175 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

- Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
- YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
- Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support




- Growth opportunities Opportunities - A cultureof empowerment and growth with ongoing opportunities for learning and career/skill development

HOW TO APPLY For a confidential discussion about this opportunity, please contact Erin Wright at (08) 8406 2900 or at [email protected].

Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 6th of October 2026.

We are a Duke of Ed Employer. We recognise that young people who have completed The Duke of Edinburgh's International Award can demonstrate initiative and skills such as teamwork and communication. If you've completed the Award, we'd love to hear about it in your application.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. All candidates are appropriately screened to make sure the right people are in the right roles, including:

- National Police Check (issued in the last 6 months)
- DHS Working with Children Check
- International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.

Job Type: Casual

Pay: $33.05 per hour

Benefits

- Employee discount
- Gym membership

Work Location: In person

📌 Customer Care Officer - The Parks Recreation & Sports Centre (Angle Park)
🏢 YMCA of South Australia
📍 Angle Park