At Life Care, we are driven by our vision to support older South Australians in shaping their own positive ageing, expressed through meaningful connections and participation. For over 75 years, we've embraced ageing, driven by values of respect, integrity, engagement, teamwork, and excellence. Join us to make a positive impact in the lives of older South Australians and grow your career within a team that truly values people.

The Role:

As a Life Care Customer Care Officer based at our Payneham Allied Health Clinic, you will play a vital role in creating positive first impressions, delivering exceptional customer service, and supporting a multidisciplinary team of allied health clinicians. This permanent part-time position (4 days per week) works closely with the Clinic Manager and fellow Customer Care Officer to ensure the smooth day-to-day operation of the clinic and a welcoming experience for clients, families and referrers.

This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and making a meaningful difference in the lives of older people and the community we serve.

Key Responsibilities:

- Act as a central point of contact for clients, families, referrers and visitors, providing professional and responsive support
- Manage appointments, enquiries, referrals and waitlists to facilitate timely access to services
- Process client payments, invoicing and billing activities
- Maintain accurate client records and administrative documentation
- Support clinicians through efficient clinic administration and client coordination
- Assist clients and families to access Allied Health services and navigate available funding programs, including CHSP and SAH
- Contribute to a positive, collaborative and customer-focused team environment

What We Offer:





- Permanent part-time employment opportunity of 25 hours per week, with the potential for additional hours to cover periods of leave
- Supportive, team-focused workplace with a strong culture of care and respect
- On-site carparking
- Salary packaging benefits up to $15,900 + $2,650 meals and entertainment to boost your take-home pay
- Access to wellbeing programs and employee assistance services
- Benefit from our staff referral program with a built-in referral bonus of $250
- The potential to grow the role into a permanent full-time position

About You:

- Experience working in an Allied Health, healthcare or medical administration environment is highly desirable
- Demonstrated ability to work autonomously and collaboratively within a multidisciplinary team
- Outstanding communication and interpersonal skills, with a strong customer service focus
- Excellent organisational skills, with the ability to manage competing priorities in a busy clinic environment
- Empathetic, adaptable and solution-focused, with a genuine commitment to supporting clients
- Solid previous customer service experience, preferably in a healthcare, aged care or community services setting
- Proficiency in Microsoft Office Suite and the ability to learn new systems quickly
- Experience with appointment scheduling, client payments and billing processes is highly regarded
- Knowledge of aged care programs, including SAH and CHSP, is highly regarded

Essential Qualifications and Checks:

- National Police Clearance (Aged Care) - issued within the last 6 months
- 2026 Influenza (Flu) Vaccination

Right to Work in Australia:

You must be one of the following:

- Australian Citizen
- Permanent Resident
- Temporary Visa Holder

Evidence of your right to work will be required prior to commencement.

If this sounds like you, apply today!

📌 Customer Care Officer (Payneham)
🏢 Life Care
📍 Payneham