Customer Service Consultant

Kitchen Hardware Showroom

$75k - $80k + Super

UNDERWOOD, QLD - 4119

Permanent - Full-time

On-site role (Monday - Friday 9 - 5 only)

Cox Purtell is currently working with a world-renowned, family-owned global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Showroom Consultant. Their products are trusted in kitchens and homes around the world, and as a family-owned company, they place a genuine emphasis on their people, offering real opportunities for career growth and development within a global organisation.

Role Overview:

Reporting to the State Sales Manager, as Showroom Consultant you would plan and deliver marketing and sales activities to grow the product range within their showroom market. It's a great fit for someone with a retail, trade counter or customer service background, perhaps from a hardware, kitchen supply or similar showroom environment, who enjoys a hands-on, customer-facing role.

Duties include but are not limited to:

Customer Support

- Responsible for greeting customers and supporting them through their visit at the Showroom.
- Responsible for answering incoming calls in a timely and professional manner.
- Responsible for maintaining customer/visitor registration database.
- Maintain and develop existing and new customers face-to-face through appropriate propositions and ethical sales methods.
- Where required, support all staff in preparing for customer visits, trade events, or VIP customer visits.
- Attend and assist in representing the organisation at trade shows, exhibitions and special events as required.




- Responsible for follow up calls, communications and campaigns as required.

Administrative:
- Perform general administration duties as required within the role and in a timely fashion (maintaining files, records & documents).
- Ensure showroom and aligned state is well maintained including:
- Appearance, cleanliness and hygiene.
- Working order of displays and equipment.
- Building maintenance as per lease agreements.
- Ensure marketing material and brochures are readily available.

Planning:
- Through internal training and product knowledge, be competent in presenting specific topics to a variety of audiences.
- Utilise internal program to maintain and develop a computerised customer and prospect database.
- Assist with new product release campaigns, functions and training programs as required.

Skills & Experience:
- Well-developed inter-personal skills.
- Solid organization skills.
- Ability to work well with others.
- Problem solving and time management skills.
- Effective verbal, presentation and listening communications skills.
- Effective written communications skills.
- Previous experience/exposure to an internal sales setting particularly in relation to kitchen hardware would be highly regarded.

Why Apply?
- Be part of a world-renowned, family-owned company with a strong focus on people, quality and values.
- Work with a dynamic team committed to delivering exceptional customer service.
- If you're a customer-focused individual with a passion for providing outstanding service and technical support, we want to hear from you! Apply now and become a part of the team.

📌 Customer Service Consultant (Underwood)
🏢 Cox Purtell Staffing Services
📍 Underwood