About the role

Torrens Facility Management is seeking an experienced and customer-focused Customer Service Coordinator to join our team at our Head Office in Glynde, SA.

This position will primarily support our Murray Bridge operations, coordinating residential property maintenance work orders, contractors, customer enquiries and service delivery requirements.

We are particularly interested in candidates with previous experience in South Australian Housing Trust maintenance, community housing, facilities management, property maintenance, or a similar service delivery environment.

This is a full-time position and an important part of our operations team, helping ensure work orders are coordinated efficiently and contractual timeframes and Key Performance Indicators (KPIs) are achieved.

What you'll be doing

- Acting as a key point of contact for customers, clients, contractors and internal operations staff
- Coordinating and monitoring residential maintenance work orders across the Murray Bridge region
- Monitoring work order progress, priority timeframes and contractual KPIs
- Following up contractors and trades to ensure works are scheduled and completed within required timeframes
- Managing customer and tenant-related enquiries in a professional and timely manner
- Maintaining accurate job notes, records, documentation and system updates
- Assisting with work order variations, extensions, follow-ups and other administrative requirements
- Liaising with Area Supervisors and contractors regarding outstanding and overdue works
- Supporting the team to achieve client service levels and performance requirements
- Processing and reviewing administrative documentation associated with completed works
- Providing general administrative and operational support to the wider team





What we're looking for Previous experience in residential property maintenance, social or community housing, facilities management, trade scheduling or contract administration will be highly regarded.

Experience working within a Housing Trust maintenance environment or with a Head Contractor delivering government housing maintenance services would be particularly advantageous.

You will also bring

- Robust customer service and communication skills
- Excellent organisational and time-management abilities
- The ability to manage a high volume of work orders and competing priorities
- Confidence communicating with trades, contractors, supervisors, clients and customers
- Strong attention to detail and accurate data entry skills
- Experience using work order management, CRM or maintenance management systems
- Good Microsoft Office skills, including Outlook, Excel and Word
- The ability to work effectively as part of a fast-paced operational team
- A positive, flexible and solutions-focused approach

About us Torrens Facility Management is a South Australian family-owned building and maintenance company delivering property maintenance and facility management services across metropolitan and regional South Australia.

Our operations extend across Adelaide, Murray Bridge, the Riverland and Mount Gambier, supporting government, community housing and other clients with responsive maintenance, programmed maintenance, upgrades and property services.

We pride ourselves on responsive service, strong contractor relationships and delivering quality outcomes for our clients and their customers.

If you have experience in property maintenance, community housing, facilities management or trade coordination and are looking for your next opportunity, we would like to hear from you.

Apply now to join Torrens Facility Management as our next Customer Service Coordinator.

📌 Customer Service Coordinator (Glynde)
🏢 Torrens Facility Management
📍 Glynde