This is a Customer Service Officer role supporting members with general banking enquiries, online and mobile banking support, troubleshooting issues, and helping customers navigate digital banking platforms. It's a phone-based role in a KPI-driven environment.
Ideal Candidate
- Strong customer service experience (banking helpful but not essential)
- Excellent communication skills and enjoys speaking with customers
• Comfortable handling a high volume of inbound calls
- Tech-savvy and quick to learn new systems
- Solid problem-solving skills
- Positive attitude and genuine interest in building a career in banking
📌 Customer Service Representative (Sydney)
🏢 Hays
📍 Sydney
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