Bring your customer-first mindset and commercial acumen to a role where service excellence meets sales growth.

WernerCo is a global leader in the manufacturing and distribution of professional and consumer climbing equipment and storage solutions. Our trusted brands include Bailey Ladders, Werner Ladders, and Bailey Fall Protection, known worldwide for quality, safety, and innovation.

With a workforce of around 4,000 employees across 12 countries, we pride ourselves on integrity, customer focus, excellence, and teamwork. We offer a supportive environment, ongoing development, and genuine career pathways for motivated individuals.

We’re looking for a proactive and commercially minded Customer Service & Sales Support Specialist to join our call centre team.

Position Overview

This role goes beyond traditional customer service- placing customer care at its core while acting as an extension of our sales team, you’ll deliver exceptional customer care while combining inbound support with structured outbound activity to strengthen relationships, drive engagement, and improve coverage across regional and under-serviced accounts.

Key Responsibilities

- Deliver high-quality customer service across inbound calls, emails, and enquiries
- Drive structured outbound sales calls to follow up leads, support campaigns, and re-engage customers
- Proactively contact customers to communicate quotes, promotions, product offers, and pricing opportunities
- Contribute directly to sales growth through consistent follow-up and relationship building
- Maintain regular outbound engagement with regional and low-touch accounts to increase coverage
- Provide accurate and timely updates on orders, pricing, and product availability




- Support sales administration including quotes, campaigns, and follow-up actions
- Maintain accurate CRM records and collaborate closely with Sales Representatives and Account ManagersAct as a central link between customers, inbound enquiries, and the field sales team

Experience & Background

- Experience in call centre, customer service, internal sales, or sales support roles
- Confident communicator with the ability to clearly present pricing, offers, and promotions
- Comfortable with outbound calling and proactive customer engagement
- Strong organisational skills with excellent attention to detail
- Ability to interpret data, customer activity, or reports and act on insights
- Experience using CRM systems and working with sales data

Key Attributes

- Proactive and self-driven with a strong sense of ownership
- A relentless follow-up mindset—you get things done
- Commercially aware with a desire to support sales outcomes
- Team-oriented and collaborative

Desirable

- Experience in a trade, hardware, or product-based environment
- Exposure to quoting, sales reporting, forecasting, or campaign support
- Previous experience supporting a field sales team

Why Join Us?

Be part of a high-performing, sales-driven team where results matter, and play a key role in improving customer coverage and driving sales outcomes. You’ll benefit from ongoing training and development across systems, customer engagement, and sales support, while working in a cooperative environment where your contribution is visible, valued, and has a direct impact on customer experience and business growth. We encourage applicants from all levels of experience who are ready to take the next step.

📌 Customer Service & Sales Support Specialist (Call Centre) (Willawong)
🏢 Werner Co Australia
📍 Willawong