Build Your Career and Help Change Lives in MyBudget’s New Perth Office

MyBudget is Australia’s most trusted personal budgeting service. Since 1999, our award-winning service has helped more than 130,000 Australians achieve their financial goals. We are a team of passionate people united by a common purpose: to help Australians live a life free from money worries. Through our caring and consultative approach to money management, we take great pride in making a positive difference in people’s lives.

The Opportunity

This is an exciting opportunity to join MyBudget as we grow our presence in Western Australia and build our team in our new Perth office.

As a Customer Service Specialist in our New Enquiries team, you will be the first point of contact for people reaching out to MyBudget. You will create a positive first impression, listen carefully to why they have contacted us and guide them towards the right next step.

This is a customer service and relationship building role that requires empathy, confidence and genuine curiosity about people. Some prospective clients may feel stressed, overwhelmed or embarrassed about their financial situation, so your ability to make people feel comfortable will be essential.

You will also work towards transparent service and performance expectations while ensuring every prospective client receives a caring and professional experience.

What You Will Be Doing

- Respond to new client enquiries and create a positive first impression
- Build trust through warm and genuine conversations
- Ask thoughtful questions to understand each person’s circumstances
- Listen carefully and respond to individual needs




- Explain how MyBudget may be able to help
- Guide prospective clients towards the appropriate next step
- Manage multiple conversations and follow up activity
- Maintain accurate client information
- Contribute to individual and team performance goals

What We Are Looking For You may currently work in customer service, sales, hospitality, retail, banking, insurance or another role where communication and relationship building are essential.

You will be well suited to this opportunity if you:

- Communicate clearly and listen carefully
- Naturally build trust and rapport with different people
- Can discuss personal or sensitive subjects with empathy
- Remain calm and organised in a busy environment
- Take responsibility for delivering an excellent client experience
- Respond positively to feedback and coaching
- Want a career where your work makes a genuine difference

Working Hours This is a full time position based in our new Perth office.

Your shifts will be rostered between 6:30 am and 5:00 pm, with varied start and finish times across that window.

You will also work one Saturday each month.

It is essential that you can work from our Perth office and commit to this roster before applying.

Why Join MyBudget?





You will be joining MyBudget at an exciting time as we establish our recent Perth office and grow our local team.

Our small team environment means you will be known, supported and given the opportunity to contribute. Our leaders are accessible, collaborative and invested in helping team members build their confidence, capability and careers.

We live by our values: We Care. We Make a Difference. We Are Financially Responsible.

Our Benefits

We support our people in every aspect of their wellbeing through our MyBenefits Program:

Financial & Lifestyle

- Exclusive retail discounts across hundreds of brands
- Free access to the MyBudget service
- Novated leasing options
- Family & friends referral incentives
- Uniform allowance

Health & Wellbeing

- Wellness subsidy (Be Well)
- Discounted private health insurance
- Employee Assistance Program (Unmind) 24/7 platform and counsellor access
- Annual flu vaccinations (vouchers and onsite)

Connection & Recognition

- Social Club events
- Purchased leave options
- Recognition and reward programs

Ready to Apply? Apply with your resume and tell us why you would like to join MyBudget’s new Perth team. You will also be asked to confirm that you can work from our Perth office and commit to the required roster.

Our Commitment to Inclusion

We’re proud to be an inclusive workplace that values diversity in all its forms. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally diverse communities, and the LGBTQIA+ community.

📌 Customer Service Specialist | New Enquiries (Perth)
🏢 MyBudget
📍 Perth