Do you thrive on serving customers, enjoy solving problems, and want your work to make a real impact to society? We’re looking for a customer service professional who is eager to roll up their sleeves, support our customers and grow with a team that values curiosity, collaboration, and getting things done - all in the service of helping schools to better safeguard what matters most: children’s media and privacy.

Who We Are

Pixevety is the most valued partner for K–12 schools to build trust, strengthen community engagement, and support daily media compliance. Winner of the 2025 British Data Award and ISO27001 certified, Pixevety partners with over 350 schools to deliver an ethically-driven privacy & safety-by-design platform and mobile application to support daily school media administration. Headquartered in Sydney, Pixevety is a decade old Australian-owned company that has successfully gone global, serving schools in Australia, New Zealand, parts of Asia, the US, Canada and the United Kingdom. We believe people do their best work when they feel supported, connected, and empowered to grow. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Pixevety offers the opportunity to grow your career while helping schools thrive. At Pixevety, every interaction matters — with our clients, with each other, and with the schools and families we serve.

Join us and help shape safer school communities through enhanced child media safeguarding practices around the world.

About The Role

Pixevety is seeking an experienced Customer Success Specialist (CSS) dedicated to serving our Australian and Asian-based school customers. Based full-time in our Brisbane CBD office, you will be an important point of customer contact ensuring Pixevety customers receive a positive experience and achieve their desired outcomes.

Your role involves working across all areas of customer service: including onboarding, training, account management, and renewals. Your goal is to drive customer satisfaction, retention, and growth by understanding individual customer needs. You will collaborate with Pixevety team members to resolve issues, optimise product usage, and advocate for the customer's success.





We are looking for someone who is an excellent problem-solver, savvy trainer and has proven client-facing skills. If you are a great communicator who can earn client trust quickly, provide high-quality solutions and develop positive long-lasting customer relationships, we want to hear from you!

Responsibilities

- Onboarding: Provide onboarding support (either online or in-person) to customers to ensure a smooth customer transitions from Sales.
- Trainer: Deliver engaging training sessions with the ability to translate technical or complex information into practical, easy-to-understand learning experiences.
- Renewals: Support the Customer Success Director with the renewal process for customers.
- Support: Address customer support queries via email and Live Chat, investigating and providing solutions in a timely manner.
- Upsell Opportunities: Identify opportunities to upsell additional features, services, or products based on customer needs.
- Account Management: Build and maintain solid, long-lasting customer relationships.
- Trusted Communicator: Deliver clear and concise communication that demonstrates exceptional skills across all channels - written, verbal, and visual. Build trust with customers through explicit, empathetic, and proactive communication. Collaborate effectively across internal teams.
- Reporting: Track and report on key metrics including product usage, engagement, satisfaction, and revenue potential. Use NPS and Customer Health Scores.
- Customer Feedback: Collect and relay customer feedback from key accounts to the Customer Success Director.
- Advocacy: Cultivate customer relationships to generate positive reviews, referrals, and case studies.
- Collaboration: Work closely with the Customer Success Director, the CS team and cross-functional teams to develop strategies to support and enhance the customer journey.
- Compliance:



Adhere to Pixevety policy guidelines on IT security and data protection.
- Privacy/Security: Build and maintain based knowledge on privacy law.

Requirements & Desired Attributes

- Quick learner who has the ability to develop deep foundational understanding of the product and the industry.
- Interacts regularly and independently with the Customer Success Director to solve complex problems. Suggests creative approaches/workarounds to solve critical client problems.
- Dynamic personality with high energy.
- Strong communication and interpersonal skills with the ability to build rapport and trust with customers.
- Problem-solving mindset, able to identify customer challenges and provide effective solutions.
- Excellent written and oral communication skills.
- Excellent organisational and prioritisation skills, including attention to detail.
- Familiarity with CRM software (e.g., Salesforce) and Microsoft Office is advantageous.
- Project Management Skills: Ability to manage multiple customers, track progress, and ensure timely follow-up.
- Data-Driven: Comfortable using data to track key performance metrics and customer trends.

Preferred skills & qualifications

- Bachelor's degree in Business, Marketing, Communication, or a related field (or equivalent work experience) is preferred.
- 3+ years of relevant experience in customer success, account management, training or customer support roles.
- Minimum 2 years of customer success or account management experience is required for this role.
- Experience in SaaS technology, or similar industries is a plus.

What we offer

- Supportive, people-first team culture
- Exposure to overseas market growth
- Meaningful work supporting children's safety and privacy in schools
- Opportunities to grow as the company expands
- Competitive salary aligned with experience

To apply, please attach a PDF version of your resume and an accompanying cover letter. Please do not just send your resume, we want to hear your story and what excites you about this opportunity to work at Pixevety. Applicants must have full rights to work in Australia and be able to work full time in the Brisbane office.

No recruiters please

📌 Customer Success Specialist (Brisbane)
🏢 Pixevety
📍 Brisbane