About the role

GC Tow Trucks Light & Heavy is seeking a professional and organised Dispatcher to join our team on a full-time basis in our new Nerang facility. This is a critical customer-facing role within our call centre and customer service operations. As Dispatcher, you will be the vital link between our customers and our tow truck drivers, ensuring efficient coordination of all service calls and maintaining the highest standards of customer satisfaction.

Your ability to manage multiple tasks, prioritise effectively and communicate clearly will be essential to the success of our operations and the safety of our team on the road.

What you'll be doing

- Receiving and logging customer service requests via telephone and digital channels
- Assigning tow truck jobs to available drivers based on location, capability and current workload
- Communicating job details clearly to drivers via radio or mobile communication systems
- Tracking the location and status of vehicles and drivers throughout their shifts
- Providing customers with accurate estimated arrival times and regular updates on their service requests
- Managing customer queries and complaints with professionalism and empathy
- Maintaining accurate records of all dispatch activities and customer interactions
- Coordinating with drivers to ensure timely completion of jobs and customer satisfaction
- Responding to emergency calls and prioritising urgent towing requests appropriately
- Ensuring compliance with safety protocols and company procedures at all times

What we're looking for

- Strong communication and interpersonal skills, with the ability to remain calm under pressure
- Excellent organisational and multitasking abilities with strong attention to detail
- Proficiency with computer systems, dispatch software and mobile communication technologies
- Problem-solving skills and the ability to make quick, sound decisions in fast-paced environments
- Customer service experience,



ideally within a call centre, emergency services or transport/logistics sector
- Reliability and punctuality with flexibility to work shifts as required by the business
- A professional approach to challenging situations and customer interactions
- Relevant customer service or dispatch certification or training is preferred but not essential
- Knowledge of the Towing industry is preferred but not essential
- Experience with LINKSOFT Tow Manager is preferred but not essential
- A valid Queensland driver's licence is essential criteria to be considered for this role.

What we offer At GC Tow Trucks Light & Heavy, we value our team and are committed to providing a supportive working environment.

We offer competitive remuneration, opportunities for professional development and a workplace culture that prioritises safety and teamwork. We recognise the importance of work-life balance and aim to provide flexible scheduling where possible. Our team benefits from working within a well-established, growing business that values loyalty and dedication. If you require any adjustments or additional support during the recruitment process, we encourage you to discuss this with us.

About us

GC Tow Trucks Light & Heavy is a trusted provider of towing and roadside assistance services across the Gold Coast region. With a fleet of modern vehicles and a dedicated team of professionals, we are committed to delivering reliable, efficient and skilled service to our customers when they need us most. We take pride in our safety record, our responsive customer service, and our reputation as a dependable partner in the transport and recovery industry.

Our success is built on the strength of our team and our commitment to operational excellence.

Apply now

If you are interested in joining GC Tow Trucks Light & Heavy as a Dispatcher, please submit your CV and a cover letter outlining your relevant experience to us today. We look forward to hearing from you.

📌 Dispatcher (Nerang)
🏢 GC Tow Trucks Light u0026 Heavy
📍 Nerang