Job Description

Hotel Pacific is part of the Star Group portfolio - Queensland's largest independent hotel and pub business - where we like to do things a bit differently. If you like to Zig while others Zag, you might be the perfect fit to join our vibrant hotel family.

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With the continued growth and development of our teams and business, we're creating a dedicated and passionate Gaming Team - and we're on the lookout for a hands-on, customer-focused Gaming Manager to lead the way.

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About the Role

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As the Gaming Manager, you'll support and assist the Management Team in the day-to-day operations of the venue, with a strong focus on:

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Delivering an exceptional customer experience

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Fostering a positive, engaged, and high-performing team culture

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Managing all aspects of Gaming Room operations, including compliance, promotions, and gaming machine performance

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Leading, training, and developing your team to achieve strong results

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Ensuring all regulatory and responsible gaming requirements are met

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About You

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Previous experience in a similar gaming or hospitality leadership role is preferred, but not essential

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You hold a current RSA and RSG (or are willing to obtain them)

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You're passionate about hospitality, people, and creating memorable guest experiences

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You thrive in a fast-paced, agile environment and enjoy being hands-on

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You lead by example and bring a positive, can-do attitude to your team

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At Star Group, we value personality and attitude just as much as experience. If you bring energy, initiative, and a customer-first mindset, we'd love to hear from you.

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Why Join Star Group?

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Be part of Queensland's largest independent hotel and pub group

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Supportive leadership and genuine opportunities for career progression

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A business that encourages individuality and doing things differently

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Competitive remuneration based on experience

📌 Gaming Manager - Hotel Pacific (City of Gold Coast)
🏢 Star Group Management
📍 City of Gold Coast