About the role To provide the first point of contact for visitors, callers, and trade customers of the business, while supporting the sales function through the preparation of quotations and estimates and managing the day-to-day running of the store and trade counter. This is a varied, hands-on role suited to someone who is organised, personable, and comfortable moving between front-desk duties, customer service, and technical/administrative estimating work.

Key responsibilities

- Greet visitors, contractors, and customers professionally and manage sign-in/security procedures.

- Answer and direct incoming telephone calls and general enquiries (phone, email, and in person).

- Manage incoming and outgoing post and deliveries.

- Maintain a tidy, presentable reception and front-of-house area.

- Receive and log customer enquiries, drawings, and specifications for steelwork/fabrication work.

- Prepare accurate quotations and estimates for materials, labour, and fabrication costs, referring to pricing lists, supplier quotes, and management as needed.

- Serve trade and retail customers at the counter, advising on products, stock availability, and pricing.

- Process counter sales,



cash/card payments, and invoicing accurately.

- Receive, check, and put away incoming stock and deliveries; maintain accurate stock records.

- Monitor stock levels and flag re-order requirements to management.

About you

- Previous experience in a customer-facing role (reception, retail, trade counter, or similar).

- Strong administrative and organisational skills, with good attention to detail.

- Confident and skilled telephone manner and written communication.

- Competent user of Microsoft Office (Word, Excel, Outlook) and general IT systems.

- Comfortable working with numbers — pricing, quotations, and invoicing.

- Ability to multitask and prioritise across reception, estimating, and counter duties.

- A team player, able to work well with production, sales, and management staff.

- Excellent communication and interpersonal skills.

- Reliable, punctual, and able to work independently.

- Calm and professional under pressure, particularly when balancing walk-in customers, phone enquiries, and estimating deadlines.

📌 Estimator/Stores & Trade Counter Officer - Dewhurst WA (Osborne Park)
🏢 Important Group
📍 Osborne Park