Reporting to the Field Operations Manager (ANZ), you will be responsible for servicing, diagnosing and repairing home appliances across our product range within customer homes and commercial environments.

This is a field-based role where no two days are the same. You'll be provided with a fully maintained company vehicle, tools, training and ongoing support to help you succeed.

Key Responsibilities

- Attend customer service calls across the Perth metropolitan region and surrounding areas
- Diagnose and repair domestic appliances, both in and out of warranty
- Deliver exceptional customer service in line with company standards
- Accurately complete service reports and job documentation
- Manage van stock and spare parts inventory
- Process payments for non-warranty repairs when required
- Maintain a protected working environment and adhere to all OH&S; requirements
- Build positive relationships with customers and service partners
- Participate in ongoing technical training and development
- About You We're looking for someone who enjoys technical problem solving, takes pride in their work and is passionate about delivering great customer experiences.

Skills & Experience

Essential

- Previous experience in appliance servicing, electrical repairs, trade services or a related technical field
- Strong fault-finding and diagnostic skills




- Excellent communication and customer service skills
- Current unrestricted Australian Driver's Licence
- Full Australian working rights
- Ability to work independently while managing a mobile service schedule

Highly Regarded
- Type A Gas Servicing Licence (preferred but not essential)
- Electrical Disconnect/Reconnect Licence
- Experience repairing domestic appliances
- Trade qualification in electrical, refrigeration, gas fitting or a related field

Personal Attributes
- Customer-focused and professional
- Strong attention to detail
- Reliable and self-motivated
- Well presented with excellent interpersonal skills
- Practical problem solver with a strong technical aptitude

What's on Offer
- Competitive salary package
- Fully maintained company vehicle
- Mobile phone and tools provided
- Ongoing technical training and development
- Supportive team environment
- Opportunity to work for a leading global manufacturer
- Career growth opportunities within a well-established organisation

Apply Now If you're looking for a hands-on technical role with variety, autonomy and the support of a market-leading organisation, we'd love to hear from you. Apply today with your resume and a brief cover letter outlining your experience and suitability for the role.

📌 Field Service Technician [WA] (Western Australia)
🏢 Glen Dimplex AU
📍 Western Australia