Yono Group Pty Ltd (Machi Machi Australia) is seeking an experienced and motivated Shop Manager to oversee the day-to-day operations of our retail stores. This is a full-time position suited to someone with strong retail operations, team leadership and customer service experience.

Position: Shop Manager

Location: Sydney, NSW

Employment: Full-time

Salary: $80,000 per annum plus superannuation

Key Responsibilities

● Manage the day-to-day operations of the stores and ensure effective and consistent service delivery.

● Supervise, roster, train and support Beverage Attendants to maintain high standards of performance and customer service.

● Monitor product mix, stock levels and inventory requirements to ensure sufficient supplies while minimising waste.

● Manage purchasing and liaise with suppliers to maintain appropriate stock levels and product availability.

● Monitor and analyse sales performance, operating expenses and other financial transactions.

● Prepare and manage store budgets and implement cost-control measures.

● Develop and implement pricing,



promotional and marketing activities in line with business objectives and brand requirements.

● Maintain high standards of product quality, presentation, cleanliness and customer service.

● Handle escalated customer enquiries and complaints and ensure issues are resolved professionally.

● Maintain accurate records relating to stock, sales and store operations.

● Ensure stores comply with workplace health and safety, food safety and other relevant regulatory requirements.

Skills and Experience

● At least 1 year of relevant experience in retail, hospitality or store management.

● Qualification in Business, Retail Management, Hospitality Management or a related field is preferred.

● Strong leadership and staff supervision skills.

● Good understanding of stock control, sales performance and day-to-day retail operations.

● Strong communication, organisational and customer service skills.

● Ability to work independently and manage a busy retail environment.

📌 Retail manager (Sydney)
🏢 Yono Group
📍 Sydney