Join a leader in records and information management and play an important role supporting a major client.

We are seeking a reliable, organised and security-conscious Internal Mail & Records Administration Officer to join our team. This hands-on role is responsible for the secure handling, distribution, administration and management of physical and digital records, correspondence and mail services within a skilled client environment.

This position offers variety, autonomy and the opportunity to contribute to the efficient operation of a high-profile organisation while maintaining the highest standards of confidentiality, compliance and customer service.

- Above award rates of pay + Super + Employee Benefits
- Immediate start available to the right candidate
- Personal development program

If you are looking for a challenging opportunity to work for a leader within the Records Management industry, want to make a difference and own what you do, we are looking for you to join our team!

About The Role

As a member of the Grace Records Management team, you will be providing hands on support on a daily basis to ensure our client contractual obligations are met, working onsite with a major client 38 hours per week at Ashmore.

- Receiving, sorting and distributing incoming mail and correspondence.
- Preparing and dispatching outgoing mail, parcels and documents.
- Processing incoming and outgoing records in accordance with established procedures.
- Operating document scanning equipment, including high-speed, flatbed and large-format scanners.
- Managing confidential, registered and sensitive correspondence in line with security protocols.
- Maintaining electronic tracking systems and accurate records of mail and document movements.




- Conducting internal document and mail delivery rounds.
- Delivering records and correspondence between approved locations when required.
- Filing, archiving and maintaining records in accordance with information management policies and retention schedules.
- Identifying and escalating discrepancies, security concerns or process issues.
- Completing all required documentation accurately and in a timely manner.
- Supporting compliance audits and information security requirements.
- Liaising with internal stakeholders and external service providers to ensure seamless service delivery.

About You To be successful in this role, you will demonstrate:

- Excellent attention to detail and a strong commitment to accuracy.
- Experience in records management, mailroom operations, administration or document processing.
- Strong data entry and computer skills with the ability to learn specialised systems.
- The ability to follow established procedures, compliance requirements and security protocols.
- High levels of integrity, professionalism and discretion when handling sensitive information.
- Strong organisational and time-management skills with the ability to meet deadlines.
- Effective verbal and written communication skills.
- A proactive approach to problem solving and continuous improvement.




- The ability to work independently while also contributing positively to a team environment.
- A current driver's licence.

What's In It For You?

- Above award rates and superannuation
- Company supplied uniform
- The opportunity of career advancement
- A fantastic employee reward and recognition program, as well as market leading/generous employee benefits including a free Perkbox membership, company paid personal development, access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice and much more
- The opportunity to work with a great team in a dynamic fast paced environment

To know more about the exciting employee benefits at Grace, click on the link: https://www.grace.com.au/careers

About Grace Group

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent.

This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment. Grace provides a stimulating and rewarding environment where employees can reach their full potential. We support their growth with practical training, formal education, and chances for internal movement and promotions.

Our dedication to inclusivity means we strive to create a workplace where everyone, regardless of their background, feels valued and included.

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