Moreton Bay Region | Full-Time| SCHADS Award Level 4.1 | $46.70 per hour | Fixed-Term Full-Time Contract to 29 June 2029

Help End Homelessness. Create Pathways to Housing, Hope and Stability.

Every day, people across Moreton Bay are sleeping rough, living in unsafe conditions, or facing the devastating reality of losing their housing. Behind every situation is a person, a family, a story, and an opportunity to change a life.

At Encircle Community Services, we don't just provide support. We create pathways to housing, stability, connection and hope.

We're seeking passionate and skilled Brief Intervention Workers to join our Housing and Homelessness Team, delivering the Homeless Outreach Access Program (HOAP) and Immediate Housing Response (IHR). This is an opportunity to work alongside vulnerable individuals and families at critical moments in their lives and help them navigate a pathway towards safe and sustainable housing outcomes.

About the Role

As a HOAP Brief Intervention Worker, you will provide outreach, assessment, advocacy, brief intervention, service navigation, and coordinated support to individuals and families experiencing homelessness or housing instability across the Moreton Bay region.

Based across our Lawnton, Redcliffe and Kallangur sites, you will work a rotating roster of:

- Morning Shift: 8:00am to 4:00pm
- Afternoon Shift: 12:00pm to 8:00pm

Working within a strengths-based, trauma-informed, culturally safe and person-centred framework, you will:
- Conduct intake, assessments and brief interventions.
- Develop practical support plans that address immediate needs and support long-term housing outcomes.
- Provide advocacy, referrals, information and practical assistance to access housing, health, legal, financial and community services.
- Undertake assertive outreach with people who are rough sleeping or at risk of homelessness.




- Support clients to navigate housing systems and community support networks.
- Coordinate warm referrals and collaborate with government agencies, community organisations and specialist services.
- Maintain accurate case records, reporting and administrative requirements.

What You'll Bring You're someone who believes everyone deserves a safe place to call home and understands the importance of dignity, respect and inclusion when supporting vulnerable people.

Essential Requirements

- Qualification in Social Work, Human Services, Community Services or a related discipline, or equivalent experience.
- Experience supporting people experiencing homelessness, housing instability or complex social needs.
- Experience in outreach, crisis intervention, case management or brief intervention.
- Strong assessment, engagement, advocacy and service navigation skills.
- Knowledge of homelessness services, housing pathways and community support systems.
- Strong communication and stakeholder engagement skills.
- Ability to work independently and collaboratively.
- Competence using client management systems and Microsoft Office.
- Commitment to strengths-based, trauma-informed and culturally safe practice.

Mandatory Requirements

- Current Queensland Driver Licence.
- Current Working with Children Check (Blue Card), or ability to obtain.
- National Criminal History Check.
- Full Australian working rights.

Why Join Encircle? At Encircle, you'll be part of a team that creates real change for people experiencing homelessness and housing instability. We value our people and invest in their success through:





- SCHADS Award Level 4.1 + generous salary packaging benefits.
- A supportive, team-oriented, and values-driven team culture.
- Regular supervision, mentoring, and professional development opportunities.
- The opportunity to make a meaningful and lasting impact every day.
- Join a trusted community organisation serving Moreton Bay for over 35 years.

Build hope. Create pathways to housing. Make a difference where it matters most.

How to Apply

Please submit

1. A current resume.
2. A cover letter addressing the following selection criteria:

- Experience supporting individuals and families experiencing homelessness, housing instability or complex social needs.
- Experience conducting assessments, developing support plans, delivering brief interventions and coordinating referrals.
- Ability to engage vulnerable people using strengths-based, trauma-informed and person-centred approaches.
- Knowledge of housing pathways, homelessness services and community support networks.
- Experience building effective relationships with government, community and specialist service providers.
- Experience maintaining case records, reporting requirements and using case management systems.
- Demonstrated commitment to trauma-informed, culturally safe, strengths-based and inclusive practice.

Apply now and help create brighter futures across the Moreton Bay region. Encircle is committed to building a diverse, inclusive and culturally safe workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community.

If you're passionate about ending homelessness, strengthening communities and helping people achieve safe and sustainable housing outcomes, we'd love to hear from you!

📌 HOAP Brief Intervention Worker (Lawnton)
🏢 Encircle
📍 Lawnton