HYBRID ROLE — RECEPTIONIST / ALLIED HEALTH ASSISTANT

TOOWOOMBA

$30–$40 PER HOUR + SUPER + CAR ALLOWANCE

PART TIME (25-30 hrs) / FULL TIME AVAILABLE

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A TEAM THAT ACTUALLY APPRECIATES YOU

Are you someone who wants to make a difference in people’s lives and bring genuine care to everything they do? Who manages their own workload without needing to be micromanaged — and finds satisfaction in doing a job well, and being a part of a bigger vision?

At Sarah's Physio To Go, we’re rewriting the rulebook on how healthcare is delivered. Our mission is simple: to create smiles, improve lives, and make therapy fun!

Forget the corporate grind—we’re a small, community-driven team that puts heart and humour into everything we do.

At Sarah's Physio To Go, we believe excellent healthcare is built on great people. We're a mobile allied health team, delivering physiotherapy, occupational therapy, exercise physiology, and more — right to our clients in Toowoomba, the Gold Coast, Logan, and Tweed Heads. We're NDIS-focused, community-driven, and genuinely proud of the difference we make.

If you're looking for a role where your experience is valued, your skills are put to real use, and the people around you are actually good to work with — read on.

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THE ROLE

This is a primarily reception-based hybrid role with a meaningful clinical component on the side.

You'll spend around 60–70% of your time as the operational heartbeat of the practice — managing schedules, supporting the clinical team, staying on top of service agreements, and being the reliable, friendly voice our clients hear first. We run on Zanda Health for scheduling and billing, so comfort with digital systems isn't optional — it's essential.

The other 30% is out in the community — hands-on work supporting physiotherapists and our multidisciplinary team. Think motivation, mobility, rehabilitation exercises, and helping clients work towards their goals in home, gym, and community settings.

The AHA part of the role isn’t mandatory, so if you are interested in the reception,



but not AHA – don’t worry – we are happy to have a chat!

Day to day, you'll:

- Manage appointment bookings and service agreements for clients and therapists
- Be the first point of contact for clients — phone, email, and in writing
- Work confidently across our scheduling and billing software (Zanda Health)
- Support therapists with client rehab sessions in home, gym, and community settings
- Work with clients across a wide range of ages, abilities, and conditions
- Travel to community locations across the Toowoomba region as needed as well as working in a gym setting – we like to mix it up a bit!

This role suits someone who can own their workload, adapt quickly, and thrive in a dynamic environment. If you have life and industry experience behind you, know how allied health settings operate, and are ready to hit the ground running — we want to hear from you. ________________________________________________________________________________

WHAT MAKES THIS ROLE DIFFERENT

? Your Voice Matters — You bring experience worth listening to. Have an idea for how we can do something better? Share it. We actively want your input to shape how we deliver care.

⏰ Flexibility for Real Life — We get it — life is busy and doesn't pause for work. Tell us your ideal hours and we'll do our best to make them work. We're a small team and we look after each other.

❤️ Appreciation, Not Anonymity — You'll join a close-knit team where you're known, valued, and treated like the amazing person you are. No numbers. No noise. Just meaningful work with genuinely good people.

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WHAT YOU'LL BRING TO THE TEAM

- Allied health industry experience — this is essential. You know the environment, the language, and the pace.




- NDIS sector experience — highly regarded. Familiarity with NDIS systems, plans, and compliance is a strong advantage.
- Exceptional communication skills — clear, warm, and professional whether you're on the phone, in a service agreement, or in a client's living room.
- Strong tech skills — you're confident and efficient with computers, software, and digital systems. Zanda Health experience is a bonus, but what matters is that you pick things up quickly and work well in digital environments.
- Sharp organisation — you manage your own time, stay across the details, and keep things moving without needing constant prompting.
- A genuine passion for people — and a natural ability to make them feel at ease.
- Reliable transport for community visits across the Toowoomba region.
- A growth mindset — interest in learning, contributing, and continuing to grow professionally.

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REQUIREMENTS

AHA Component

- Certificate IV in Allied Health Assistance
- Minimum 1 year of experience as an Allied Health Assistant or Therapy Assistant
- Current Australian Driver License
- Reliable personal vehicle

Both Roles require:
- Current NDIS Worker Screening Check
- Current Blue Card (Working with Children)
- Current First Aid and CPR Certification
- Strong compliance mindset — you understand why the boxes need ticking, not just how
- Excellent written and verbal communication — across a range of personalities, ages, and abilities
- Scheduling experience and a confident, professional phone manner
- Ability to work both autonomously and as part of a small collaborative team
- Happy to bring a fun, functional approach when working with children — think on your feet, build rapport, and create engagement

_____________________________________________________________________________ SOUND LIKE YOU?

We'd love to hear from you. Send your resume and a brief cover letter telling us who you are and what draws you to this role.

? [email protected] | ? sarahsphysiotogo.com | ? [07 3523 5610](tel:07 3523 5610)

Sarah's Physio To Go | Toowoomba, QLD | Monday–Friday, 8:30am–5pm

📌 Hybrid role - Receptionist / Allied Health Assistant (Toowoomba)
🏢 Sarah's Physio To Go
📍 Toowoomba