Are you organised, confident communicating with customers and looking for an opportunity to build a career in service coordination?

Intelligent Home is looking for a Junior Service Coordinator to join our Service team in Osborne Park.

This is an excellent opportunity for someone with administration, scheduling or customer service experience who wants to develop their skills within the residential construction and technology industries.

You don't need to know everything on day one. We're looking for someone who is organised, switched on, comfortable dealing with customers and technicians, and keen to learn.

The Role

Working within our Service team, you will support service operations across Intelligent Home and Wesco Residential, gaining exposure to both technology and electrical service environments.

Your day will involve speaking with clients, organising bookings, assisting technicians and subcontractors, updating job information and making sure service works keep moving.

As your knowledge and experience develop, you'll be given greater responsibility across scheduling, service coordination and client support.

Key responsibilities include

· Coordinating and booking service calls and client handovers.

· Communicating with clients regarding appointments and service requirements.

· Assisting with technician and subcontractor scheduling.

· Processing incoming service and warranty requests.

· Updating job information, notes and service records.

· Processing completed technician paperwork and job documentation.

· Following up outstanding service works.

· Assisting technicians with plans, job information and documentation.

· Supporting the coordination of warranty repairs and replacement products.

· Working with other departments to coordinate combined site visits.

· Providing general administrative support to the Service team.

· Learning our smart home, security, networking,



intercom and technology products to progressively assist with client enquiries.

About You

We're looking for someone who:

· Is organised and enjoys keeping things moving.

· Communicates confidently over the phone and by email.

· Provides great customer service.

· Can manage multiple tasks and changing priorities.

· Has strong attention to detail.

· Is comfortable working with computer-based systems.

· Enjoys solving problems rather than simply passing them on.

· Works well within a team.

· Is willing to learn new systems and technology.

· Can remain professional when dealing with busy technicians or frustrated customers.

Previous experience in administration, scheduling, customer service, construction or a trade-related environment would be advantageous, but isn't essential.

What You'll Learn

You'll be exposed to a broad range of residential technology including:

· Smart wiring and home technology.

· Security systems.

· Data and networking.

· Intercom systems.

· Audio and entertainment systems.

· Residential construction processes.

· Service and warranty coordination.

This role provides an opportunity to develop into a capable Service Coordinator with increasing responsibility as your knowledge and experience grow.

About Intelligent Home

Intelligent Home provides electrical, technology, security and smart home solutions across the Western Australian residential construction industry.

Our teams work across the complete construction and post-construction process, giving you exposure to builders, trades, technicians and a wide range of residential technologies.

Working Hours:

Monday to Friday, preferably between 8:00 AM and 4:00 PM.

Interested?

If you're looking for an office-based role where no two days are quite the same and you want the prospect to build a career in service coordination, we'd like to hear from you.

Apply through SEEK with your resume and a brief introduction.

📌 Junior Service Coordinator (Osborne Park)
🏢 Intelligent Home
📍 Osborne Park