Must Have Skills (Top 3 technical skills only) *

- Service Integration & Management (SIAM), Superannuation domain knowledge
- Stakeholder management & Governance

3. ITIL Senior Service & Incident Management

Nice to have skills (Top 2 only)

1. Problem analysis and resolution

2. Communication and Collaboration Skills Strong ability to work collaboratively with crossfunctional teams, including superannuation experts and other software developers, to deliver highquality solutions.

Detailed :

experienced Senior Service Integration & Service Delivery Leader to oversee mission-critical, high-availability services within regulated enterprise environments. The role will be responsible for leading Service Delivery Managers and multi-vendor SIAM teams,



ensuring operational excellence across Incident, Problem, Change, Release, Monitoring, and Vulnerability Management. The successful candidate will drive service stability, major incident management, continual service improvement, SLA/XLA governance, and service transition activities while leveraging AI, automation, and up-to-date cloud technologies to optimize service delivery and business outcomes.

Strong stakeholder management, leadership of complex service ecosystems, ITIL expertise, and a proven track record of delivering measurable operational improvements are essential.

📌 Lead Consultant-Stakeholder Management (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne