- Make a real difference for families, supporters and carers in your community.

We are seeking an experienced family and carer peer support professional to provide daily guidance to staff and help coordinate safe, responsive and client-directed services through the Mental Health & Wellbeing Connect Centre. As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About The Role

As the Lead, LLE (Carer Connect), you will work closely with the Team Leader to support frontline staff, coordinate day-to-day operations and respond to immediate service needs. You will help create a welcoming environment where carers and consumers feel safe, heard and supported, while contributing to quality, compliant and client-focused service delivery.

Your Responsibilities Will Include

- Providing daily support and guidance to staff during shifts to promote effective service delivery and positive client outcomes.
- Coordinating shift activities and immediate operational priorities in line with program plans and established guidance.
- Monitoring service delivery and supporting accurate, timely documentation and reporting.
- Facilitating a warm, welcoming and compassionate environment for carers and consumers.

Contributing to service design, quality improvement, practice reflection, supervision and professional development.

About You

You will bring strong family and carer peer support experience, a collaborative approach and the confidence to support staff in a dynamic, multidisciplinary service environment.

To Be Successful, You Will Bring

- Relevant qualifications and/or experience in family and carer peer support.
- Experience working as part of a multidisciplinary team.
- Ability to facilitate peer-led groups and education sessions.




- Ability to engage with stakeholders and discuss complex issues clearly and respectfully.
- Excellent communication, team engagement and relationship-building skills.
- Ability to work within relevant policies, practice frameworks and service standards.
- A collaborative and adaptable approach to new funding and service delivery models.

Desirable

- Personal lived experience as a carer for someone with mental health and/or substance use challenges.

Experience providing supervision to lived and living experience staff. Why join BHN?

At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

- Versatile work arrangements to support work-life balance.
- Salary packaging benefits to increase your take-home pay.
- Professional development and learning opportunities.
- A collaborative and supportive team culture.

The opportunity to make a meaningful impact for carers, families and communities. Location The primary location is 51 Robinson Street, Dandenong.

Apply now

Apply with your resume and cover letter describing why you'd like to join the team and how your experience aligns with the role.

Applications will be assessed as received, so early applications are encouraged.

For enquiries about the role, please contact Gemma Fitzgerald [email protected]

Inclusion at BHN

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and LGBTQIA+ communities.

Pre-employment checks

Pre-employment requirements include reference checks, a National Police Check, a Working with Children Check, evidence of the right to work in Australia, a current full or probationary driver licence, and evidence of immunisation consistent with Category B requirements.

#S-DNI

📌 Lead, LLE (Carer Connect) (Melbourne)
🏢 Better Health Network
📍 Melbourne