• Handle inbound calls from existing customers
n • Guide customers through challenging financial circumstances
n • Assess financial hardship eligibility
n • Establish manageable payment plans
n • Navigate tailored solutions to help customers maintain essential energy services
n • Provide empathetic, active listening and problem-solving support
Requirements n
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- Minimum of 12 months experience within retail, hospitality or customer service
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- Exceptional customer service and empathy skills
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- Positive, self-motivated attitude
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- Ability to work a weekly rotating roster of 8:00am–4:00pm, 9:00am–5:00pm and 10:00am–6:00pm
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Core Competencies n
Demonstrates solid customer service capabilities with a focus on empathy and problem-solving to assist customers in financial hardship. Skilled in establishing payment plans and navigating tailored solutions to maintain essential services.
Highest-signal resume keywords n
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- Customer Service Experience
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- Empathy Skills
n
- Problem-Solving Support
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- Financial Hardship Assessment
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- Payment Plan Establishment
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ATS Optimization Keywords Soft Skills nn
- Active Listening
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- Positive Attitude
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- Self-Motivation
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Industry Keywords nn
- Retail
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- Hospitality
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- Customer Service
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- Financial Circumstances
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- Energy Services
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