Renowned luxury fashion label Karen Gee is seeking a motivated and passionate Luxury Client Advisor.
Karen Gee is known for empowering women through our impeccable Made to Measure and Ready to Wear garments, exceptional customer service, genuine style advice and long-standing client relationships.
The ideal candidate will deliver a personalised client experience at every touchpoint, nurturing existing clientele while actively building new relationships, introducing collections, driving appointments and achieving sales.
You will thrive in this role if you love building genuine client relationships, proactively contacting customers, picking up the phone and confidently turning opportunities into sales.
In return, Karen Gee offers the opportunity to work directly with the Founder, with genuine scope for growth, development and learning beyond the sales floor.
Key responsibilities
- Build genuine, lasting relationships with existing and prospective clients
- Proactively develop new clientele through networking, outreach and cold calling
- Secure private styling and appointments with recent and existing clients
- Maintain regular contact with key clients, sharing new collections, arrivals and relevant pieces
- Understand each client's wardrobe, lifestyle and preferences to provide considered styling advice
- Meet and exceed individual and store sales targets and KPIs
- Confidently cross-sell and upsell
- Maintain accurate and detailed client information within our CRM
- Follow up with clients beyond the initial sale to encourage loyalty and repeat business
- Assist with stock management, inventory, deliveries and product replenishment
About you
- Minimum 4 years' experience in retail, luxury sales or a highly client-focused sales environment
- Luxury fashion experience and an established understanding of clienteling
- A natural relationship builder who genuinely enjoys connecting with people
- Exceptional customer service and styling/advisory skills
- Highly confident in proactive outreach, prospecting and converting new clients
- Strong sales ability with a proven drive to achieve targets
- Excellent CRM, follow-up and organisational skills
- Polished, professional, positive and proactive
- Strong understanding and appreciation of quality, craftsmanship and luxury product
- Fluent English; additional languages are an advantage