Mediator - Strata and Community Living

Grade: Clerk Grade 7/8 (starting at $xx base plus superannuation)

Duration: 2 x Temporary (12 months)

Location: Parramatta or Gosford. Minimum office presence required, with hybrid and flexible working conditions available.

About the role

NSW Fair Trading is looking for driven and passionate people who want to make a difference for people living in strata, retirement villages and residential land lease communities.

As part of the Strata and Property Taskforce in NSW Fair Trading, we are looking for experienced mediators to provide efficient and effective mediations for parties in dispute in accordance with relevant legislation within our mediation team.

What you'll do:

- Facilitate meaningful resolutions in complex disputes.
- Empower fair outcomes that make a real impact in the community.

What we're after:

- Sharp negotiation and problem-solving skills.
- A calm, impartial and empathetic approach.

About the team The mediation team forms part of Fair Trading Strata and Property Services and works across Fair Trading to ensure fair, risk-based and impactful regulation of the strata and property industry in NSW. The main focus of the team is to provide a free alternative dispute resolution service for residents of NSW who live in or own a property in strata and community schemes, retirement villages and residential land lease communities. This high performing team consistently resolves or partially resolves around 70% of disputes and we are looking for people to help us to run the best mediation service in Australia.

Key responsibilities:

- Provide mediation services for customers in community living
- Collaborate with other mediators and team members to ensure an effective and quality dispute resolution outcome, including exploring new ways to enhance Fair
- Trading's support for people seeking to resolve disputes
- Provide guidance and training where required for new staff members




- Actively participate in community and stakeholder engagement activities

Key challenges:

- Produce high volume and high-quality work in handling disputes in a timely manner
- Maintaining neutrality while demonstrating empathy for customers with diverse needs and backgrounds

To be successful you will have:

- Experience conducting mediations
- Appropriate mediation training recognised by the National Mediator Accreditation System (NMAS) standards
- Strong communication skills including the ability to explain complex concepts clearly and simply to diverse audiences, and to write clear and concise correspondence
- Self-directedness in actively looking for opportunities to develop strengths, and demonstrate a commitment to maintaining a high level of knowledge on current legislation and policies relating to your role
- Excellent time management and organisational skills

What we need from you: An up-to-date CV (maximum 5 pages) and a cover letter of no more than 2 pages outlining how your knowledge, skills and experience are aligned to the role. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description .



For enquiries relating to recruitment please contact Jessica Love via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday, 6 October 2026 (at 9:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our outstanding state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

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Information on adjustments available for the recruitment process

Desired Skills and Experience

Dispute Resolution

Mediation

Case management

Problem-solving

Customer Service

📌 Mediator (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney