Medical Receptionist – GP UltraHub (Gladstone & Calliope) Join Our Growing Team!

GP UltraHub is expanding, and we are looking for an experienced, professional, and passionate Medical Receptionist to join our dynamic team across our Gladstone and Calliope clinics.

This is an exciting opportunity to become part of a fast-growing healthcare organisation that values teamwork, patient care, and career development. If you thrive in a busy environment, enjoy helping people, and love being part of a supportive team, we would love to hear from you.

About Us

GP UltraHub is a modern, patient-focused healthcare provider delivering accessible, high-quality medical care to the Gladstone region. Our clinics are known for their supportive culture, fast-paced environment, and commitment to exceptional patient experiences.

As we continue to grow, we are looking for team members who are motivated, reliable, and excited to grow with us.

About the Role

As the first point of contact for our patients, you will play a vital role in ensuring the smooth day-to-day operation of the clinic while creating a welcoming and professional experience for every patient.

No two days are the same in this role, making it perfect for someone who enjoys variety, multitasking, and working within a collaborative healthcare team.

Key Responsibilities

- Provide a warm, professional, and patient-focused front desk experience
- Manage appointments using Best Practice (or similar medical software)
- Handle high-volume phone calls in a professional and efficient manner
- Process Medicare billing, patient payments, and accounts
- Assist with patient registrations and maintain accurate records
- Support doctors and clinical staff with administrative tasks
- Maintain a clean, organised, and efficient reception area




- Work collaboratively within a busy team environment across multiple clinic locations

About You We are looking for someone who:

- Has previous experience in a General Practice or medical reception role
- Is confident using Best Practice (BP) or similar clinical software (highly regarded)
- Has knowledge of Medicare billing, item numbers, or patient accounts (preferred)
- Demonstrates excellent communication skills with a strong patient-centred approach
- Can work efficiently in a fast-paced, high-volume environment
- Has strong attention to detail and organisational skills
- Is reliable, punctual, and a solid team player
- Is confident handling sensitive information with confidentiality and professionalism
- Brings a positive attitude and enjoys working within a supportive team culture

Availability

- Must be available for rostered shifts between 7:00am – 7:00pm, Monday to Friday
- Weekend shifts required on a rotating basis

Why Join GP UltraHub?

- Be part of a growing and expanding healthcare organisation
- Supportive and collaborative team workplace
- Opportunity to work across multiple clinics
- Ongoing training and development opportunities
- Fast-paced and rewarding workplace where no two days are the same
- Opportunity for long-term growth within the business
- Make a genuine difference within the local community

How to Apply If you are an experienced Medical Receptionist looking to join a professional, supportive, and growing clinic environment, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your experience in medical reception and why you would be a great fit for GP UltraHub.

Job Type: Casual

Pay: $27.00 – $35.00 per hour

Experience

- Medical admin: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Medical Receptionist (Gladstone Central)
🏢 Outback
📍 Gladstone Central