About the role

This is a part time, permanent position, 4 days a week, 9am to 5pm, based at the Concord office, with travel to participants across Sydney. You'll hold a caseload of participants, helping them understand their plan, choose their providers and get their supports up and running.

Key responsibilities

- Meet participants and families, work through their plan and set up the supports it funds

- Source and connect providers, chase waitlists and follow up until services are in place

- Track plan budgets so funding lasts the length of the plan

- Be the point of contact when something falls over — a provider stops turning up, a support isn't working, circumstances change

- Support participants through plan reassessments, including gathering evidence and reports

- Keep accurate case notes and billing, and work within NDIS Practice Standards

- Support participants to make their own choices about providers, including providers outside Aus Care Community Services

About you

- Experience in NDIS Support Coordination, or strong case management experience in disability, aged care, community services or a related sector

- Working knowledge of the NDIS — plan structure,



budgets, and what the NDIA does and doesn't fund
- A qualification in community services, social work, allied health, nursing or similar (Certificate IV or above), or equivalent experience

- Clear written communication and good record keeping

- Current NDIS Worker Screening Check, Working with Children Check, driver's licence and comprehensively insured vehicle

- NDIS Worker Orientation Module and First Aid, or willingness to obtain

About us

Aus Care Community Services is an NDIS Quality and Safeguards Commission registered provider based in Concord, supporting participants across Sydney and NSW. We deliver NDIS Support Coordination, In-Home Support & Personal Care, Social & Community Access, and Home and Living Supports.

Benefits

- Part-time, permanent position, 4 days a week, 9am to 5pm

- Vehicle allowance, company phone and iPad

- Realistic caseload numbers so the work can be done properly

- Regular supervision and direct access to the Managing Director
- A small team where what you flag actually gets changed

📌 NDIS Support Coordinator (Concord)
🏢 Aus Care Community Services
📍 Concord