We are seeking a reliable, confident and skilled Night Auditor to join our Front Office team. This position works independently from 10:00 pm to 6:00 am and is responsible for overseeing hotel operations throughout the night.
Roles and Responsibilities
- Provide friendly and professional service to overnight guests.
- Complete guest check-ins, check-outs and payment processing.
- Perform the nightly system audit and ensure all transactions are accurate.
- Balance daily revenue, reconcile accounts and prepare reports.
- Respond to guest requests, complaints and emergencies.
- Monitor hotel security and complete regular property checks.
- Handle telephone calls, emails and late-night reservations.
- Prepare arrival information and documentation for the morning team.
- Follow hotel procedures for incidents, emergencies and evacuations.
- Maintain accurate records and provide a detailed handover to the morning shift.
- Keep the reception and lobby areas clean, secure and presentable.
About You
- Able to work confidently and responsibly without direct supervision.
- Strong customer-service, communication and problem-solving skills.
- Excellent attention to detail and confidence handling payments.
- Calm and professional when responding to difficult situations.
- Previous hotel reception or Night Audit experience is preferred.
- Experience using OPERA Cloud would be advantageous.
- Available to work overnight shifts, including weekends and public holidays.
Pay: $26.44 – $45.80 per hour Expected hours: 38.0 per week
Work Location: In person
📌 Night Auditor/Receptionist (Cairns)
🏢 Pacific Hotel Cairns
📍 Cairns
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