About US

CBS Complete Building Solutions is a trusted provider of insurance and strata building repair services and restoration. We work closely with insurers, strata managers, property owners, assessors, and contractors to deliver high-quality outcomes and exceptional customer service.

Due to growth, we are seeking an organised, proactive, and detail-oriented Operations Administrator to support our Strata and Insurance teams. This role is ideal for someone who thrives in a fast-paced environment, enjoys administration, and takes pride in keeping processes running smoothly behind the scenes.

About the Role

As an Operations Administrator, you will provide critical administrative support across our Strata and Insurance divisions. You will be responsible for assisting the internal team with day-to-day administrative tasks, maintaining accurate records, coordinating documentation, managing communication channels, and ensuring claims and job files are kept up to date.

This role is the backbone of our operations team and is suited to someone who is highly organised, customer-focused, and capable of juggling multiple tasks.

Key Responsibilities

- Assist in managing and monitoring shared inboxes for the Strata and Insurance teams.
- Respond to incoming calls and direct enquiries appropriately.
- Prepare, process, and maintain electronic job and claim files.
- Upload, file, and organise documentation, reports, photos, quotes, and invoices.
- Follow up and chase outstanding documentation from clients, insurers, strata managers, contractors, and other stakeholders.
- Provide administrative support throughout the lifecycle of strata and insurance claims.
- Assist with scheduling appointments, inspections, and meetings where required.




- Update internal systems and databases to ensure records remain accurate and current.
- Prepare correspondence, documents, and reports for internal teams.
- Assist with invoicing and general administrative tasks.
- Support the Strata and Insurance teams to ensure efficient workflow and communication.
- Maintain a high level of professionalism and customer service in all interactions.

About You To be successful in this role, you will have:

- Previous experience in an administration, operations support, or customer service role.
- Strong organisational skills and exceptional attention to detail.
- Excellent verbal and written communication skills.
- The ability to prioritise tasks and work effectively in a fast-paced environment.
- Confidence managing multiple inboxes, phone enquiries, and competing priorities.
- Strong computer skills, including Microsoft Office Suite.
- A professional and team-oriented attitude.
- Experience in insurance, strata, building, construction, or property industries will be highly regarded but is not essential.

What We Offer

- Hybrid working conditions - Role can be based in Sydney, Newcastle, VIC or QLD
- A supportive and collaborative team setting.
- Ongoing training and development opportunities.
- Exposure to both the strata and insurance sectors.
- Career growth opportunities within a growing company.
- Competitive salary package based on skills and experience.
- The opportunity to be part of a company that values teamwork, accountability, and excellent service.

Apply Now

If you're an organised administrator who enjoys supporting teams, maintaining accurate records, and delivering exceptional customer service, we would love to hear from you.

📌 Operations Administration (Sydney)
🏢 CBS Complete Building Solutions
📍 Sydney