At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role:

As RACQ’s Payroll Officer, you’ll play a vital role in ensuring our people are paid accurately and on time, every time. Joining a purpose-driven organisation with a proud Queensland heritage, you’ll take ownership of the end-to-end payroll process while building trusted relationships across the business. Your expertise will help create a seamless employee experience, provide guidance on payroll legislation and compliance, and drive continuous improvements that make it easier for our people to focus on supporting our members.

At RACQ, your work will have a direct impact on employee trust, wellbeing, and our culture of care and excellence.

Key responsibilities:

- Deliver accurate, reliable and timely end-to-end fortnightly and monthly payrolls, manage employee movements, and resolve complex payroll issues using a riskware approach.
- Provide high-level support to employees by responding to payroll queries, maintaining confidentiality, and ensuring excellent customer service.
- Partner with Finance, HR and other RACQ teams, and liaise with external regulatory bodies, including ATO, Centrelink, ABS and credit providers, while managing required documentation.
- Interpret and apply Enterprise Agreements, contracts, policies, procedures and legislation to ensure correct entitlements, and complete payroll tax, PAYG, superannuation, deductions and end of month obligations.
- Support audits, reporting and compliance activities; contribute to year end tasks, workers compensation returns, ad hoc reporting and continuous process and system improvements.




- Collaborate across RACQ, uphold safety and compliance responsibilities, mentor team members, participate in payroll projects, and perform additional duties as directed by the Manager Payroll.

About you:

- Minimum Certificate level qualification in Business, Finance, Payroll or a related field, with 5+ years’ relevant payroll experience.
- Experience with Chris21 (Frontier Software) is highly desirable
- Strong written and verbal communication skills, with the ability to collaborate effectively and support or mentor team members.
- Proven experience delivering accurate end-to-end payroll across multiple pay cycles, including interpreting complex Enterprise Agreements and organisational policies.
- Advanced knowledge of leave entitlements, PAYG, superannuation, payroll tax, salary sacrifice and other deductions, supported by strong numeracy and attention to detail.
- High proficiency in Microsoft Excel, solid analytical and problem-solving abilities, and capability to resolve complex payroll or system issues with a risk focused approach.
- Excellent time management skills, ability to work independently or as part of a team, and commitment to always maintaining confidentiality and privacy.

Why join RACQ?

There’s never been a better time to join RACQ. As a trusted Queensland organisation,



we’re evolving to deliver smarter solutions for our members while creating meaningful career opportunities for our people. As a Payroll Officer, you’ll be part of a supportive and purpose-driven team where your expertise is valued, your development is encouraged, and your work makes a real difference.

We offer flexible ways of working, a strong commitment to sustainability, and an inclusive culture where everyone belongs. We welcome candidates from all backgrounds and are committed to providing any support needed throughout the recruitment process.

What we offer you:

Our employee benefits are designed to support you in every part of your life—at work, at home and in your community. Explore the full range of benefits available at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Questions or require any adjustments? Please contact [email protected] or visit www.racq.com.au/about/careers/our-recruitment-process

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at [email protected].

📌 Payroll Specialist (Queensland)
🏢 Royal Automobile Club of Queensland (RACQ)
📍 Queensland