Our client is seeking a professional and client-focused Service Consultant to join their team on a 12-month maximum term contract, based in Osborne Park. This role is ideal for someone who enjoys helping people, solving problems, and delivering high-quality service in a busy, fast-paced environment.

What you’ll be doing:

- Acting as the first point of contact for client enquiries
- Managing calls and emails promptly and professionally
- Providing clear guidance and support to clients on next steps
- Coordinating service requests and follow-ups efficiently
- Recording all client interactions accurately in internal systems
- Escalating complex issues or complaints to senior staff when needed
- Keeping clients updated on progress and outcomes
- Processing invoices and administrative tasks accurately
- Supporting the team with general office and organisational duties

What you’ll need:

- Must have previous experience in a customer service or administrative role
- Strong communication skills, both written and verbal




- Ability to manage client enquiries, concerns, and complaints effectively
- High attention to detail and robust organisational skills
- Comfortable using computer systems and learning new processes quickly
- A proactive, solutions-focused approach
- Ability to prioritise tasks and work under pressure
- A team player with a positive, can-do attitude
- Resilient and professional when dealing with challenging situations
- Full working rights in Australia

What’s in it for you:

- 12-month contract with the opportunity to develop your skills
- Friendly and supportive team culture
- Access to staff benefits and wellbeing programs
- Chance to grow your knowledge in a professional environment

How to apply:

To submit your application, please click the APPLY button to submit your resume together with a covering letter. For a confidential discussion, contact our office on 08 9221 8122.

📌 Customer Service Representative (Perth)
🏢 Wood Recruitment
📍 Perth