Job Description

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- Available shifts: Saturday and Sunday only, either 7:00am - 5:30pm OR 7am - 12:00Noon, 12:00Noon - 5:00pm
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- ​ Hourly rate: £12.88 per hour
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- Location: McCarthy House, Ringwood, BH24 3FA

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Do you want a role where you can make a difference?

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What you’ll be doing as a Call Operator

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Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

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- Accurately logging each call and inputting information into our CRM call handling platform
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- Being an integral part of a supportive team that provides the best possible experience for Residents
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What we are looking for

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- Customer service experience whether that be from call centres, retail, hospitality, or the care sector
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- Excellent communication skills. Someone who is motivated, reliable, resilient, versatile, calm in a crisis and great problem-solving
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- Someone with an empathetic approach
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- Good standard of English and ability to enter data into systems accurately
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- Someone who can commit to 10+ hours a week.



As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
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What you can expect in return

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- Competitive rates of pay, dependent of experience, typically £12.88 per hour
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- Fantastic Colleague benefits
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- Supportive and friendly team
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- Extensive training from initial induction and throughout your career
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- Career development opportunities
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- Safe, secure and contemporary offices based in Ringwood
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- Free on-site parking
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- Rewarding work; you’ll be making a positive difference every day

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Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you’ll work just 184 days a year (that’s essentially half the year off!)

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This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.

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📌 Call Operator - Weekends only (Victoria)
🏢 Churchill Retirement
📍 Victoria