Job Description

Introduction n
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Who we are

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CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

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Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with skilled hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

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We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.

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Description n
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This is an exciting opportunity to showcase your customer service and front office leadership skills within a premium residential and accommodation environment. Working closely with the Front Office Manager, you will support the smooth day-to-day operation of the Front Office, provide guidance to the team,



and help deliver an exceptional experience for our guests and residents.

Key Responsibilities n

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- Supervise and support the day-to-day operations of the Front Office team, ensuring a professional and consistent level of service.
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- Perform Front Desk duties as required to support operational needs and provide coverage during team member absences.
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- Coordinate Front Office activities and ensure established procedures are followed accurately and efficiently.
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- Provide regular operational updates to the Building Manager, including achievements, service issues and areas requiring attention.
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- Work closely with the Building Manager to identify, communicate and resolve operational and property-related matters.
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- Supervise and support Front Office team members during their shifts, providing guidance and assistance as required.
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- Assist with the preparation and maintenance of team rosters in consultation with the Building Manager and in accordance with business requirements.
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- Ensure team members understand and comply with Company policies, procedures and service standards.
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- Assist with team meetings, briefings and operational communications as directed by the Building Manager.
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- Ensure daily banking and Front Office reconciliations are completed accurately and in accordance with established procedures.
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- Promptly escalate suspected misconduct, security concerns, unusual activity or other matters requiring management attention in accordance with Company procedures.
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- Maintain a clean, safe and professional Front Office environment.
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- Maintain a high level of professionalism when interacting with guests, residents, owners, colleagues and other stakeholders.
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- Perform other reasonable duties within the scope of the position as directed by Management.
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Skills And Experiences n
About You n

You will be a customer-focused and hands-on Front Office professional who enjoys supporting a team and delivering high-quality service. Ideally, you will bring:

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- Previous Front Office, Guest Services or supervisory experience within hospitality, accommodation, residential or property operations.
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- Strong customer service and communication skills.
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- Experience supervising or coordinating team members in a busy operational environment.
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- Good organisational skills and the ability to manage competing priorities.
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- Confidence handling guest and resident enquiries and resolving day-to-day operational matters.
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- Strong attention to detail, particularly when handling banking, reconciliations and administrative processes.
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- Experience with rostering and Front Office systems would be highly regarded.
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- A professional, collaborative and solutions-focused approach.
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- Full Australian Working Rights
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📌 Front Office Supervisor (Petrie Terrace)
🏢 SONG People & Culture
📍 Petrie Terrace