Principal Inspector - Office of the Rental Commissioner

Grade: Clerk Grade 9/10 ($133,348 - $146,945 + super)

Duration: Ongoing full time

Location: Sydney (McKell) and or Paramatta– Requirement for 2-3 days in either office

NSW Fair Trading, Office of the Rental Commissioner

About the team:

Are you passionate about creating a fair, quality and affordable rental market in NSW? Do you have experience leading teams and driving compliance in complex environments? If so, we have an exciting opportunity for you!

NSW Fair Trading is seeking an experienced principal inspector in the NSW Rental Taskforce. This role provides a unique opportunity to lead key compliance and enforcement operations to strengthen the rental market and ensure compliance under the Residential Tenancies Act and other relevant legislation administered by NSW Fair Trading. You will lead a team of compliance officers to target high risk breaches of tenancy law and improve confidence in the rental sector in NSW.

About you:

As a Principal Inspector your responsibilities will be required to:

- Develop and coordinate compliance and enforcement programs using a risk based regulatory approach
- Providing specialist compliance advice and assistance in developing information and education materials
- Prepare evidence and issue enforcement action for breaches of tenancy or related laws.
- Investigate complaints from tenants regarding unsafe conditions, unlawful evictions, poor maintenance and other breaches under the law.
- Maintain detailed records of inspections, compliance breaches, and enforcement actions and outcomes.
- Coordinate, collect and use intelligence and data to inform operations.
- Prepare reports and presentations on tactical operations,



outcomes and trends for executives and key stakeholders
- Contribute to an end-to-end regulatory response working with multi-disciplinary teams for shared goals and outcomes
- Participate in community outreach programs, workshops, and public forums to inform stakeholders about rental property regulations and work underway.

- Coach and mentor a team of compliance officers to support a high preforming team

To be successful you will need to:

- Experience in Government Investigations or willingness to complete required training
- Experience in leading teams in operational and compliance environments
- Have a strong ability to coordinate logistics across multiple areas of compliance.
- Demonstrate exceptional interpersonal skills to successfully partner with and manage internal stakeholder relationships.
- Engage in continuous professional development and training to stay updated on the latest compliance standards and inspection techniques.

How to Apply: Attach an up-to-date resume (max 5 pages) and a brief cover letter outlining how your skills and experience align to the role.

In your cover letter please share your motivation for applying for this position and your relevant skills.

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description .



For enquiries relating to recruitment please contact Jessica Love via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 1st October 2026 (11:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

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