Join Change for Youth Foundation as a Program Coordinator

Do you love juggling moving parts, building genuine relationships, and keeping a program humming (with heart)? Join Change for Youth Foundation and help deliver our Empower Youth Program – supporting improved educational outcomes for children and young people living in foster, kinship and residential care.

About the role

As our Program Coordinator, you’ll work closely with the Program Manager to coordinate the day-to-day delivery of the program. You’ll also provide guidance and support to our Learning Support Mentors, helping them succeed and ensuring consistent, trauma-informed and child-focused practice.

This position is a hands-on coordination role where no two days are the same: you’ll be the connector between students, carers, mentors and stakeholders, ensuring sessions run smoothly, communication stays warm and clear, and the detail is always captured.

Reporting to: Program Manager

Roles reporting to you: Learning Support Mentors

This position is particularly suited to graduates or professionals from youth work, psychology, social sciences, education, law, or community services who are looking to make a meaningful impact through program coordination and stakeholder engagement.

What you’ll be doing

Mentor Coordination & Program Delivery

- Maintain weekly communication with Learning Support Mentors
- Coordinate scheduling, manage changes, and minimise cancellations
- Identify issues early and escalate where needed
- Ensure compliance with program requirements including:
- timely data entry
- accurate timesheets
- appropriate session use and completion of make-up sessions

- Provide performance support to mentors, Including:

- training completion
- quality control of session summaries
- adherence to policies, values and professional conduct
- attendance, communication and trauma-informed language





Relationship & Stakeholder Management

- Assist in building positive working relationships with foster carer families, CSOs, foster agencies and teachers;
- Make regular check-in calls and maintain supportive, proactive communication; and
- Record all phone calls and contacts and seek input/escalate to the Program Manager when required.

Student onboarding & admin that keeps everything running

- Respond to enrolment enquiries and assist with student onboarding
- Support onboarding and processing using Ezi Debit and DocuSign
- Open new files and maintain accurate records in Smokeball and the CFYF Learners portal/database
- Process applications and issue template letters
- Ensure calls/meetings are recorded in Smokeball and the CFYF Portal
- Collaborate with the General Manager as required on program matters

Role Requirements

- Excellent verbal and written communication skills
- Robust administrative and organisational skills with exceptional attention to detail
- Proven ability to manage multiple tasks and priorities effectively
- Confidence using various systems and databases. Experience in Smokeball is highly regarded.
- Understanding of trauma-informed practice and child-focused communication
- Knowledge of (or willingness to build knowledge of) the child protection system

Desirable Skills You are organised, compassionate, and solutions-focused. You can confidently manage competing priorities while building strong relationships with a wide range of stakeholders. Most importantly, you are committed to supporting positive outcomes for children and young people.

How to Apply

Apply via Seek and include:

- Your resume; and
- A short cover letter telling us why this role is a great fit for you and your approach to working in a child-focused, trauma-informed environment.

Change for Youth Foundation is committed to ensuring children and young people feel safe, supported, and empowered in their learning journey.

📌 Program Coordinator (Newstead)
🏢 Change for Youth Foundation
📍 Newstead