Senior Service Coordinator
Location: Chatswood, NSW

About the Role We're looking for an experienced Senior Service Coordinator to join a Wet Fire service team based in Chatswood. This is a fast-paced role responsible for coordinating technicians, managing planned and reactive maintenance, liaising with clients, and ensuring service delivery is completed efficiently and in line with compliance requirements. You'll be a key point of contact for both customers and field staff, helping to keep daily operations running smoothly.

Key Responsibilities

- Coordinate daily schedules for Wet Fire technicians.
- Manage reactive breakdowns and planned maintenance works.
- Allocate jobs based on priority, location and technician availability.
- Monitor work in progress and ensure jobs are completed within agreed timeframes.
- Liaise with clients, facility managers and technicians regarding service requests and job updates.
- Raise work orders, schedule follow-up works and track outstanding defects.
- Review service reports and ensure compliance documentation is completed correctly.
- Prepare quotations for repair and remedial works where required.
- Assist with purchase orders, invoicing queries and general service administration.
- Maintain accurate job records using Uptick.
- Support the Service Manager with workflow planning and day-to-day team coordination.




- Provide guidance and support to junior coordinators when required.

About You

- Previous experience as a Service Coordinator within the fire protection industry.
- Strong knowledge of Wet Fire maintenance and service operations.
- Experience coordinating both preventative and reactive maintenance works.
- Uptick experience
- Ability to manage a high-volume workload and changing priorities.
- Strong communication and customer service skills.
- Excellent organisational skills and attention to detail.
- Confident using Microsoft Office and service management systems.
- Able to work independently while contributing to a collaborative team.

Desirable

- Knowledge of Australian Standards relating to Wet Fire systems.
- Experience working with commercial maintenance contracts.
- Previous experience mentoring or supporting other coordinators.

What's on Offer

- Permanent full-time chance based in Chatswood.
- Supportive team environment.
- Stable workload with an established client base.
- Opportunity to take ownership of your portfolio and play a key role within the service team.

#SCR-maisie-grayland

Consultant

[email protected]

Reference number: BH-27130
Profession:Business SupportAdministrative Assistants

Company: Core Talent
Date posted: 1st Jul, 2026

📌 Senior Service Coordinator (Chatswood)
🏢 Core Talent
📍 Chatswood