Department of Treasury and Finance
Job reference: 858321
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

A career that impacts every South Australian, every single day. Help people navigate important financial decisions while delivering meaningful support when it matters most.

What We Offer

- Work that matters—impact that shapes South Australia’s future
- Flexible working arrangements that support life and career
- Salary packaging options
- Discounted gym membership
- Supportive learning & career development
- Employee Assistance Program for you and your family

Remuneration: ASO4 ($82,212 - $86,180 p.a) + 12% Super

About Us

Picture a career that’s more than numbers. At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia—one that’s innovative, cooperative, and future-focused.

For over 120 years, Super SA has supported South Australian public sector employees to build financial security for their future. As a branch of the Department of Treasury and Finance, we are trusted to deliver reliable, member‑focused superannuation services that genuinely make a difference. Our people are at the heart of our success, working in a positive, inclusive and supportive environment where expertise is valued, collaboration is encouraged, and meaningful work is delivered every day.

We’re South Australia’s lead agency for economic, digital, and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

Why This Role Matters

As a Member Solutions Consultant in the Member Solutions Team, you'll help South Australians make informed decisions about their financial future. The team specialises in supporting members through more complex superannuation matters, providing accurate information, education and personalised support across every stage of their working life and retirement journey.

Every interaction has the potential to improve outcomes for members, helping them understand their options,



navigate important decisions and get the most from their super. Through your expertise and commitment to service excellence, you'll contribute to outcomes that matter for individuals, families and communities across South Australia.

About The Prospect

This is an exciting opportunity to join the Member Services team within Super SA, where you'll deliver specialist, solution-focused support to members on a wide range of superannuation matters. Working across diverse enquiries and complex scenarios, you'll provide tailored information, build trusted relationships, and help members understand their current and future entitlements.

You'll play an important role in improving the member experience by contributing to continuous improvement initiatives, supporting complex matters, and helping shape processes and services that deliver better outcomes. If you're motivated by helping people, enjoy solving problems, and enjoy working in a dynamic customer-focused environment, this role offers interesting work, dedicated people and serious impact. Imagine that.

About You

We're looking for someone who can build trust, communicate with confidence and deliver exceptional service in a complex and rewarding environment.

- You genuinely care about people, approach every interaction with empathy and professionalism, and are committed to delivering outstanding member experiences.
- You can explain complex financial or technical information clearly and confidently to a wide range of audiences.
- You build strong relationships through a consultative, solutions-focused approach and a commitment to understanding customer needs.
- You work independently, use initiative and exercise sound judgement when navigating complex enquiries and competing priorities.
- You remain calm,



adaptable and responsive when managing multiple demands in a fast-paced environment.
- You have experience helping customers understand complex financial or technical information and can translate it into practical, meaningful outcomes.

Special Conditions:

- Refer to the Role Statement for the Essential expertise and special conditions.
- There are various positions available.
- Candidates assessed as suitable through the selection process (including reference and screening checks), may be placed in a merit pool.
- The merit pool may be used to fill current and future vacancies across Super SA for up to 12 months from the date of the panel report.
- Candidates in the merit pool may be contacted and offered employment as vacancies become available.

Application Instructions

Click ‘Apply Now’ to:

1. Submit your current CV
2. Submit a Cover Letter (maximum two pages) outlining your suitability for the role.
3. Complete and attach the Pre-Employment Declaration to your application.

Special Conditions

Refer to the Role Statement for the key selection criteria and special conditions.

Enquiries
James Feeney
Email: [email protected]

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.

If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance or accessing materials in alternative formats — please let us know. We’re happy to work with you to put the right supports in place.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA.

Applications close: 01/10/2026 11:45 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- Role Description - ASO4 - Member Solutions Consultant.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part time. Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Member Solutions Consultant - Pool (Adelaide)
🏢 Department Of Treasury And Finance
📍 Adelaide