Inbound enquiries | South Melbourne | Base + commission | Sales + genuine impact

Great on the phone? Know how to quickly understand what someone needs – and turn the right enquiry into a customer? We want to hear from you.

Care & Co Match is growing, and we're looking for a confident, motivated Sales Consultant to join our team in South Melbourne.

You'll speak with people who have reached out to us looking for information, care or support for themselves or someone they love.

But not every enquiry is the same.

Some people will be ready to make a decision today. Some will need urgent help and should be connected with one of our Care Concierges straight away. Others may be at the very beginning of their research and aren't ready to act yet.

A big part of your role is working out which is which – quickly.

You'll ask the right questions, understand what has prompted the enquiry and determine the best next step: provide or direct them to useful information, nurture the relationship until they're ready, or connect them with a Care Concierge who can start supporting them immediately.

Where one of our paid services is the right fit, you'll explain the value clearly, handle objections and confidently progress the person towards becoming a Care & Co Match client.

This is a genuine sales role, but it's also one where the conversations you have can make a real difference to someone and their family.

What you'll do

- Manage inbound enquiries from people at very different stages of their aged care journey
- Build rapport quickly and understand what has prompted someone to contact us
- Ask the right questions to get to the heart of what they actually need
- Quickly assess the urgency, needs and intent behind each enquiry
- Determine whether someone needs information, ongoing nurturing or immediate Care Concierge support
- Identify opportunities where one of our paid services would genuinely help
- Explain our services and their value simply and confidently
- Handle questions and objections around price, timing and whether someone really needs support

Close the sale when the customer is ready

- Proactively nurture earlier-stage enquiries and keep Care & Co Match front of mind as their needs develop
- Follow up opportunities rather than waiting for people to call you back
- Recognise urgent or complex enquiries and quickly connect them with the appropriate Care Concierge
- Work towards clear individual and team conversion and revenue targets
- Maintain accurate notes, follow-ups and next actions in our CRM
- Work closely with our Care Concierge team to ensure a seamless handover.

You could be a great fit if youYou're confident, engaging and genuinely enjoy talking to people. You know how to listen, ask good questions and guide a conversation rather than simply reading from a script. You can quickly get to the heart of what someone needs and you're comfortable recommending a solution when you believe it's right for them.

You're also commercially switched on enough to recognise that not every lead is ready to buy today.





You know the difference between a lead that needs to be closed, one that needs to be nurtured and one that needs immediate support.

Most importantly, you're comfortable with sales, targets, objection handling, follow-up and closing.

Your background might be in:

- Insurance or health insurance sales
- Comparison services
- Banking or financial services
- Telecommunications or utilities
- Travel sales
- Membership or subscription sales
- Contact centre sales
- Inbound or outbound telephone sales
- Aged care, healthcare or retirement living sales.

You do not need to be an aged care expert. If you're a excellent salesperson with the right attitude and ability to learn, we'll teach you what you need to know about aged care and our services.

Aged care experience is a big advantage, but we'd rather hire someone who is brilliant at talking to customers, comfortable with targets, understands lead qualification and knows how to close than someone who knows aged care but doesn't enjoy selling.

What we're looking forYou'll thrive here if you're:

Driven by results. You like having a target, knowing your numbers and seeing yourself improve.

Great on the phone. You can establish rapport quickly and make a conversation feel natural.

Good at qualifying. You can quickly work out where someone is in their decision-making journey and what needs to happen next.

Commercially confident. You're not afraid to talk about price, explain value or ask someone if they're ready to proceed.

A great listener. You hear what someone is really telling you and adapt your conversation accordingly.

Good at nurturing. You understand that today's early-stage enquiry can become tomorrow's client if the relationship is handled well.

Resilient. Not every enquiry will convert, and that doesn't throw you.

Good at objection handling. When someone says, “I need to think about it”, “It's too expensive” or “Why would I pay for this?”, you don't simply end the conversation. You know how to explore what's really holding them back.

Empathetic. Our customers are often navigating aged care for the first time and may be dealing with a stressful or unexpected situation. You can be commercially focused without losing sight of the person on the other end of the phone.

Accountable. You take ownership of your leads, follow-ups and results.

What you'll get

- A strong and consistent pipeline of inbound consumer enquiries
- Competitive base salary plus performance-based commission
- Clear individual and team sales targets
- Structured training in aged care and Care & Co Match services
- Regular sales coaching and call feedback
- The opportunity to develop your skills and progress as we grow
- Monday to Friday role
- A great office in South Melbourne




- The opportunity to build a successful sales career in a role where the outcome genuinely matters to the customer.

Where you'll workThis role is based in our South Melbourne office four days per week. We want our team together – sharing what's working, learning from calls, coaching each other and celebrating wins.

You'll need to live within a reasonable commuting distance of South Melbourne or be genuinely comfortable travelling to the office four days each week.

About Care & Co MatchNavigating aged care can be confusing, particularly when a family suddenly needs to make decisions they weren't expecting to make.

Care & Co Match helps older Australians and their families understand their options and work out what to do next.

Some people need a little information to get started. Others are researching what might be needed in the future. And some families need someone experienced beside them right now to help navigate the system, find appropriate care and take some of the pressure away.

Our job is to understand where someone is in their journey and what they need next – and make sure they don't get lost along the way.

Please read this before applyingWe want to be very clear about the experience we're looking for.

Please do not apply unless you have previously worked in a similar sales or lead-conversion role where speaking with customers by phone and converting or nurturing enquiries was a core part of your job.

We're specifically looking for candidates who have worked in one or more of the following:

- Inbound telephone sales
- Contact centre sales
- Insurance or health insurance sales
- Comparison services, including insurance, energy or financial product comparison
- Banking or financial services sales
- Telecommunications or utilities sales
- Travel sales
- Membership or subscription sales
- Aged care, healthcare or retirement living sales where you were personally responsible for converting enquiries into customers.

This is not an entry-level sales role, and it is not a general customer service or administration position. You need to have worked with sales or conversion targets and be comfortable qualifying leads, handling objections, nurturing earlier-stage opportunities, proactively following up and asking customers to proceed when the time is right.

A cover letter is mandatoryWe'd genuinely like to understand why you want to join Care & Co Match, so please include a cover letter with your application telling us:

- Why you want to work with Care & Co Match
- What interests you about this particular role
- What similar sales or contact centre role you've previously held
- What sales, revenue or conversion targets you were responsible for and how you performed against them.

Applications without a cover letter addressing the above will not be considered, so please don't apply if you're not prepared to provide one.

If you're great with people, commercially switched on, know how to qualify and nurture a lead – and know when it's time to close – we'd love to hear from you.

📌 Sales Consultant (Melbourne)
🏢 Care u0026 Co Group
📍 Melbourne