About Custodian

Custodian is an Australian property investment company with a long history of helping Australians build long-term wealth through residential property investment.

Our end-to-end investment model brings together property strategy, finance, property acquisition, construction and property management support, providing clients with a simpler, lower-risk way to invest in new property.

Technology is increasingly central to how we attract and manage clients, operate our business, manage data and deliver an exceptional client experience.

We are looking for a commercially minded, hands-on Salesforce & Technology Lead to take ownership of Salesforce and help shape the technology, systems and processes that will support Custodian's next phase of growth.

The Opportunity

This is a newly created role for someone who can operate at the intersection of Salesforce, technology, data and business improvement.

You will be Custodian's internal Salesforce expert and technology lead, working closely with senior leaders and teams across the business to identify opportunities, solve problems and implement practical technology solutions.

The role combines hands-on Salesforce development and optimisation with technology strategy, project leadership, automation, data, integrations and vendor management.

We are looking for someone who is strategic enough to see the bigger picture, but hands-on enough to roll up their sleeves and make things happen. You will also be responsible for managing external consultants for specialist assistance as needed, and ensuring technology optimisation projects are delivered in a timely and efficient manner, and on budget.

Key Responsibilities

- Own the ongoing development, optimisation and performance of Salesforce as a critical business platform.
- Act as Custodian's primary Salesforce subject matter expert and provide technical guidance across the business.
- Design, configure, develop and implement Salesforce solutions, including Flows, automation, reports, dashboards and, where appropriate, Apex and Lightning Web Components.
- Translate business requirements and pain points into practical,



scalable technology solutions.
- Improve data quality, governance, reporting and visibility across the customer lifecycle.
- Design, manage and improve integrations, APIs and data flows between Salesforce and other business systems.
- Lead technology and systems projects from concept through to implementation, including requirements, planning, testing, delivery and adoption.
- Identify opportunities to automate manual processes and improve productivity through technology, AI and workflow automation.
- Manage external Salesforce developers, consultants and technology providers, ensuring appropriate scope, quality, cost and delivery.
- Evaluate technology solutions and suppliers based on business value, risk, cost and return on investment.
- Ensure technology systems are appropriately secure, reliable, documented and governed.
- Support Salesforce adoption through effective user engagement, training and continuous improvement.
- Stay informed about emerging Salesforce, AI and technology capabilities and identify those with genuine commercial application for Custodian.

Skills & Experience

Essential

- Significant experience in a senior Salesforce, business systems, technology or digital transformation role.
- Strong hands-on Salesforce experience across configuration, automation, development, reporting and data management.
- Experience with Salesforce Flow and ideally Apex, Lightning Web Components, Salesforce Marketing Cloud, and Salesforce APIs.
- Demonstrated experience delivering technology or Salesforce projects from requirements through to implementation.
- Experience managing external technology consultants, developers or suppliers.
- Strong business process improvement and problem-solving skills.




- Excellent stakeholder management and communication skills.
- Commercial mindset with an ability to assess technology based on business value, cost, risk and ROI.
- Ability to work independently, take ownership and drive initiatives through to completion.

Desirable

- Salesforce certifications.
- Understanding of cybersecurity, privacy and technology governance.
- Experience in property, financial services, professional services or another customer-facing environment.

The Person

You are

- Strategic but hands-on – able to develop a roadmap but equally comfortable getting into Salesforce and building the solution.
- Commercial – focused on business outcomes, not technology for technology's sake.
- A problem solver – naturally curious and motivated to find better ways of doing things.
- Pragmatic – able to balance the ideal solution with what is practical and valuable.
- Influential – confident working with senior leaders, frontline teams and technical specialists.
- Accountable – you take ownership of outcomes, not just tasks.
- A strong communicator – able to explain complex technology in straightforward business language.

Why Join Custodian? This is an opportunity to build, not simply maintain.

You will have genuine ownership of Custodian's Salesforce and technology capability and the chance to influence how the business operates as it enters its next phase of growth.

You'll work directly with senior leaders and teams across the business, with the autonomy to bring in specialist expertise where required.

Most importantly, you'll see your work translate directly into better systems, less administration, better data, greater productivity and a better experience for our clients and our people.

We also invest heavily in our culture so you’ll work alongside people who genuinely enjoying coming to work each day, enjoy social functions, weekly yoga class and paid birthday leave.

If this role sounds like a good fit? Or perhaps you feel you can undertake most, but not all of the role, please reach out. We’d still like to speak with you.

📌 Salesforce & Technology Lead (Nerang)
🏢 JLF Group of Companies
📍 Nerang