Job Description

Relationship Manager

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Infinity Group Coaching Pty Ltd Southport, Queensland, Australia

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About this position

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Client Success Manager (Relationship Manager)

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Location: Southport, Gold Coast | Full-time | Mon–Fri (9am–5pm) + occas ional evenings/weekends | WFH 1 day/week post‐probation

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Remuneration: $90k base + incentives (OTE ~$130k+) + amazing company perks to achieve your own financial goals through investment properties

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On a "standard" $1,000,000 home loan over 30 years , you can pay back roughly $1.28M in interest (yep — interest, not principal). That's the bit that quietly fattens bank profits while most Aussies just accept it as "normal".

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Infinity exists to blow that up.

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We help people pay off their home loans in under 10 years , saving hundreds of thousands (sometimes more) in interest — through strategy, education, and relentless accountability.

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If you've ever thought, "How is this system even real?" — welcome.

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This isn't customer service. This is client success.

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Our clients pay a substantial subscription fee to work with us — because they don't want fluff.

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They want someone who will:

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- keep them moving when motivation drops
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- make the plan simple, clear, and doable
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- call out excuses (with empathy)
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- celebrate wins and build momentum
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- help them stick to the strategy long enough to change their life
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Think personal trainer , but instead of abs and macros, it's budgets, habits, debt smash-down, and financial freedom. Finance experience is helpful, but not required. We can teach the technical. We can't teach care-factor.

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Who you might be

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- a teacher who still loves educating people, just not the current system
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- in sales , sick of selling things people don't need (and feeling gross about it)
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- a personal trainer ,



over the 4am starts and 8pm finishes — but you love coaching
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- in a bank , watching profit targets crush the "valued customer" experience
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- the "responsible one" in your group — you actually budget, track, and make extra repayments to your home loan
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One non-negotiable: you genuinely care about people, and you'll go the extra mile every single time to ensure our clients succeed.

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Your world in this role

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You'll build up to approximately 150 clients (some singles, some couples). You'll know them. You'll coach them. You'll drive outcomes with them.

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How you'll work

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This is a modern relationship role — not face-to-face all day. Approximately 95% of interactions are virtual :

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But... you will meet clients in person

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We regularly hold major events on the Gold Coast (up to 2,500 clients) and around the country. On special occasions, you'll get the chance to meet clients at these events — some travel may be involved.

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What you'll actually do

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- Run structured monthly check-ins + annual reviews
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- Hold clients accountable to the strategy they've been given
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- Help clients navigate life changes and keep progressing (not regressing)
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- Coordinate with internal teams (Strategy, Brokerage, Property) for seamless support
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- Spot risks early (drift, arrears, motivation drop) and take action fastKeep records tight, accurate, and compliant (details matter)
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What makes Infinity different

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- We're not a typical finance company. And we're not interested in acting like one.




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- We tell the truth.
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- We're bold.
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- We're obsessed with outcomes.
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The team you're joining

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- Around 45 Client Success Managers / RMs already (and growing)
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- That number is likely to double over the next 18 months (opportunities for you to grow and promote)
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- We're a company of approximately 230 employees
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- HQ on the Gold Coast, with offices in Melbourne, Sydney, and Wollongong
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- And we've just secured office space in Las Vegas for a brand-new US expansion — Several of our existing RM team will be travelling to and from the US to support it. This could be you!
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If you want to be part of something that's scaling hard — this is it.

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What we're looking for

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You'll do well here if you've got:

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- Proven experience in relationship management, client success, coaching, case management, account management, education or service leadership
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- Confidence having real conversations (not scripts, not robotic)
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- Organisation and follow-through (you don't drop balls)
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- Energy, ownership, and integrity
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- Comfort working fast, managing volume, and staying calm under pressure
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The non-negotiables

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All Infinity employees must:

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- Pass a credit history check (min. score of 600) and police check
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- Provide two professional references
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- Hold full, unrestricted working rights in Australia
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- Be available for full time work at our Southport HQ
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- Free access to become an Infinity client (yes, you can use the program too)
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- Real career growth in a business that's expanding quickly
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- Strong base + easily achievable incentives tied to performance and outcomes
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- Proper onboarding + training with a structured 6 week on-boarding experience
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- A high-energy team that actually gives a damn
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📌 Relationship Manager (City of Gold Coast)
🏢 Infinity Group Coaching
📍 City of Gold Coast