About the role

Refined Hearing is seeking a Senior Client Advisor to support mobile clinic operations in a primarily work-from-home role. You will coordinate client appointments, manage enquiries, liaise with clients and their families and work closely with clinicians to ensure each clinic day runs smoothly. From time to time, you will travel to retirement villages and community clinic locations, where you may act as the first point of contact for clients and provide warm, professional on-site support.

This position suits someone who is organised, confident working independently, comfortable communicating with clients and willing to travel occasionally as part of a purpose-led hearing care service.

Key responsibilities

- Support clients as the first point of contact across phone, email and on-site mobile clinic settings.
- Respond to client enquiries and support positive client outcomes across each clinic location.
- Greet and meet new clients, handle incoming and outgoing calls and provide warm, professional support.
- Provide clients with clear, accurate information about appointments, services and next steps.
- Represent Refined Hearing's values, mission and vision when engaging with clients and families.
- Coordinate smoothly with the wider team and clinicians to support effective clinic operations.
- Support client follow-up, appointment attendance and ongoing engagement with Refined Hearing services.
- Build and maintain positive relationships with retirement village staff, community contacts and clients.
- Assist with community engagement and outreach activities that help clients access hearing care.

About you

- Strong communication skills, with the ability to build trust and rapport with clients, families, retirement village staff and clinical team members.
- Confidence working from home, staying self-motivated, managing priorities and taking ownership of daily tasks with minimal supervision.




- Computer literacy across Outlook, Teams, OneDrive and appointment booking or client management systems, with solid attention to detail when recording information.
- A client-focused approach with patience and professionalism when supporting senior clients and their families.
- The ability to coordinate appointments, follow up enquiries and support clinic schedules in collaboration with clinicians.
- Previous experience in medical administration, allied-health administration or a similar client coordination role will be highly regarded.
- A proactive mindset with the flexibility to travel occasionally to retirement villages and community clinic locations as required.
- An understanding of, and commitment to Refined Hearing's mission, values and purpose-led approach to accessible hearing care.

Benefits

- Majority work-from-home role, with occasional travel to retirement villages and mobile clinic locations.
- Training and ongoing team support to help you feel confident in hearing care administration and client coordination.
- Autonomy in your day-to-day work, with the opportunity to build meaningful relationships with clients, families and community partners.

About us At Refined Hearing, we are dedicated to helping people reconnect with the emotion, confidence and independence that come with better hearing. As a mobile hearing clinic, we bring professional hearing care directly to the community and retirement villages across Canberra, regional NSW and SE QLD, making our services more accessible, personal and convenient for clients. Our mission is to make high-quality hearing care more accessible, personal and trusted for clients and their families.

Through our mobile hearing clinic model, we bring professional support consistently and directly into retirement villages and local communities, helping clients feel heard, understood and confident in taking the next step toward better hearing.

📌 Senior Client Advisor (Canberra)
🏢 Refined Hearing
📍 Canberra