Are you looking for an opportunity to make a real difference in the lives of Queenslanders while developing your leadership and property management expertise? Join the department of Housing and Public Works as a Senior Housing Utilities Officer and play a key role in supporting the delivery of protected, sustainable and effective housing services across Queensland.

In this dynamic role, you will provide specialist advice on social housing and property management matters, lead continuous improvement initiatives, analyse and interpret property data, and contribute to strategies that support the management of housing assets. Working with a diverse range of stakeholders, you will help drive operational excellence, manage risk and deliver solutions that have a direct impact on communities.

Your role within Housing and Homelessness Services will support the department to provide home purchase assistance and debt management services directly to customers and property management services that support Frontline Services staff. The work you will do helps someone every day, and that means the world to us. Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will contribute to the development, implementation and evaluation of operational basset management strategies.

What you will be doing:

- Provide well researched, expert advice and information to internal and external stakeholders on property management, with a particular focus on social housing.




- Develop and implement policies and procedures to manage risk appropriately, particularly in relation to legislative requirements.
- Contribute to the development of policy and procedures relating to best practice concepts and products in the development and implementation of portfolio management programs.
- Identify risks and working with team members to facilitate creative and innovative mitigation strategies in a service delivery environment.
- Compile well researched timely advice, briefings, reports and submissions including ministerial and departmental correspondence on major operational issues while also providing timely and accurate advice to customers.
- Analyse and interpret data from the department's corporate systems, identifying errors, implementing corrective solutions and preparing analysis on findings.
- Coordinate the provision of administrative support that assists with the development and maintenance of property asset data systems and processes.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations

What we are looking for

We are looking to find the person best suited for the role and will be considering your knowledge,



skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

- Understand and can explain to others, how your work and the work of your team contributes to broader organisational goals.
- Understand customer and stakeholder needs and requirements and engage in a professional and respectful manner to build and maintain productive relationships.
- Demonstrate high-level communications skills, confidently presenting written and verbal messages in a clear, concise manner, focusing on key points, using appropriate language and listening carefully to others and checking to ensure their views have been understood.
- Set priorities and organise self to meet deadlines, including reporting progress and any potential delays or issues which may impact on others.
- Demonstrate high level negotiation skills, knowledge and expertise in a service delivery environment.
- Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Applications will remain current for 12 months.

📌 Senior Housing Utilities Officer (Brisbane)
🏢 Department of Housing and Public Works
📍 Brisbane