Senior Loan Operations Officer | Onshore, Sydney

Auto swift finance is a rapid-growing automotive finance lender looking for a Senior Loan Operations Officer to provide onshore operational leadership across our Manila-based Loan Servicing, Collections, Payments, Hardship, and Credit Assessment teams.

This is a hands-on, senior operational role for someone who already knows lending operations inside out — no ramp-up training required.

What you'll do:

? Act as the onshore coverage point for our Senior Operations Manager and Credit Assessment Manager during leave, peak periods, or escalations

? Oversee daily arrears, payments, and servicing dashboards; action queues per SOP and monitor SLA performance

? Process payments and disbursements of approved loans

? Support Manila credit assessors with documentation checks, verification, and fraud flagging

? Coach and guide Manila team leads on SOPs and workflow standards; support onboarding and succession planning

? Act as an onshore escalation point for complex cases, IDR, payment disputes, hardship, and credit exceptions





? Coordinate with Compliance on disputes and AFSA matters; maintain accurate records in Bizcore and Zoho

What you'll bring:

✅ 3+ years' hands-on operations experience in a lending or consumer credit business (servicing, collections, payments, hardship, or credit assessment)

✅ Practical experience with loan management systems such as Bizcore, Zoho, or equivalent

✅ Solid understanding of NCCP, ASIC collections guidelines, hardship obligations, and credit risk principles

✅ Calm, clear communicator, confident supporting offshore teams and handling escalations

✅ Structured, detail-oriented, and ready to step into leadership responsibilities

? Onshore, Australia

? Supporting our Manila operations team

Only shortlisted candidates who meet the role requirements will be contacted. Please do not send your resume through any channel other than LinkedIn, and do not contact any email or contact other than the HR email listed.

📌 Senior Loan Operations Officer (Sydney)
🏢 AutoSwift
📍 Sydney